
Gabriela Penciulescu
Rotational Trainee

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About me
Customer Success Manager @ Oracle
Education

American Hotel Academy
2014 - 2018Bachelor of Arts - BA Hotel/Motel Administration/ManagementInternational Hotel Business Management
Experience

Kronwell Hotel Brasov
Oct 2014 - Jan 2015Rotational Trainee
Atlantica Hotels & Resorts
Apr 2015 - Jul 2015Internship
JW Marriott Bucharest Grand Hotel
Aug 2015 - Sept 2015Internship
Hyatt Regency
Oct 2016 - Mar 2017Internship
Herbalife
Apr 2017 - Apr 2018Independent Business Owner
Digital Web Properties
May 2018 - Oct 2018Junior Digital Marketing SpecialistOutreach & link building processes. Using MOZ, SemRush & Ahrefs as main digital marketing tools in a website’s structure and analysis.

Gameloft
Oct 2018 - Mar 2019User Acquisition AnalystMarketing actions to elaborate dedicated and innovative marketing strategies, in collaboration with the local game teams.Ensuring specific assets are delivered on time so that they can be used for game future updates and features.Elaborating creative benchmarks to determine specific game competitors and creating successful marketing strategies.Reviewing game campaign assets and approaches to make sure they have an attractive aspect to the users.

Veeam Software
Apr 2019 - Aug 2024Responsible for driving the continuous growth and success of a portfolio consisting of 40-50 partners, as well as monitoring the overall satisfaction.Acting as a trusted advisor responsible for delivering all the necessary resources to the partners for their further engagement with the customer.Acting as a communication bridge between internal teams: constant collaboration with marketing, pre-sales, renewals and customer succes team.Driving strategy planning sessions, workshops focused on knowledge improvement (new product functionalities), company roadmaps, QBRs on business performance and further action plans. Assisting and being part of the partners' selling experience from the beginning: early project discussion, commercial discussion support, technical sessions scheduling, customer feedback, order processing and product delivery. Show less Managing a limited set of named Enterprise-sized accounts and responsible for ensuring business growth within the existing customer base, as well as establishing a relationship and driving new business with additional potential customers.LQE (Lead Qualification Expert): Ramping up new hires by delivering product/best practices training sessions, as well as access to the right resources/materials in order to lay the foundation of their continuous developing knowledge and provide support, as part of their on-boarding process. Show less Ensuring the sales business growth, as well as the business relationship within a defined set of key Enterprise-sized accounts across UK, as part of a specific assigned region.Strong collaboration with my field counterpart within the assigned territory in order to close business and achieve revenue targets by creating territory/business planning strategies, as well as analyzing future/current/past sales trends.Managing sales opportunities, providing forecast and contributing to the growth of Veeam by driving revenue and closing business.Acting as a first point of contact between suppliers and internal team while leading weekly supplier calls to facilitate the communication bridge going further with the actual customers.Focusing on meeting customer’s needs using the existing Veeam products portfolio., as well as creating and maintaining an active relationship with partners in order to identify and close new business.Skills & Expertise: teamwork, team building, negotiation, problem solving, easily adaptable to new changing environments, stakeholders management, communication skills Show less Responding to sales leads and creating opportunities for new businessesMaximizing product coverage within the UK & Ireland regionInitiating telephone and email contact with potential prospects from developed web and lead generation lists.. Primarily responsible for processing incoming leads from UK and Ireland, building pipeline for Inside Account Managers and Territory Managers, as well as qualifying potential partners. Developing a solid working knowledge of Veeam products and the benefits they provide to potential customers. Responding to questions, improving engagement with the actual product.Providing support to qualified prospects and customers including follow up, product information, quotations and closuresUpdating and maintaining the CRM system (Salesforce)Achieving established KPIs by directing customers to service-provider partners/resellersIntroducing promotions and opportunitiesCross-selling products to increase purchase amountsSkills and Expertise: Lead Qualification, Cold Calling, Objection Handling, Communication Skills, Solution Selling, Salesforce Show less
Inside Channel / Partner Manager UK&I
Jul 2022 - Aug 2024Inside Enterprise Account Executive UK&I
Jan 2021 - Jun 2022Inside Key Account Manager UK&I
May 2020 - Jan 2021Sales Development Representative
Jan 2020 - May 2020Inside Sales Associate
Apr 2019 - Jan 2020

Oracle
Aug 2024 - nowCustomer Success Manager
Licenses & Certifications

IELTS Academic - Certificate in Advanced English
Feb 2016
CAE - Certificate in Advanced English
Jun 2013
Instagram Marketing
UdemyJan 2019
Languages
- enEnglish
- koKorean
- roRomanian
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