Filip Samardžić

Experience

• 

  Hrvatski Telekom

  Feb 2010 - Jul 2013

  Senior Agent for support and services to residential customers – student job

  • providing informations on services and counseling users• providing technical support to users• helping agents during their work with users• communication with users in English• training and education for communication and sales skills• working in CRM and billing applications, and applications for technical support

• 

  CineStar

  Jul 2013 - Dec 2013

  Employee on floor – student job

  • leading a team on floor• control and monitoring of projections• control and monitoring vip projections, operas, matinee and theater performances

• 

  VIPnet d.o.o.

  Oct 2014 - Oct 2015

  Junior Technical Specialist

  • contact with users• technical support• respond to inquiries and helping users regarding to technical difficulties

• 

  Infobip

  Oct 2015 - now

  Responsibilities:- Advanced spam detection and prevention across multiple communication channels (SMS, RCS, WhatsApp, and more).- Continuous improvement of platform security and fraud detection mechanisms.- Staying ahead of emerging phishing techniques and fraud tactics to enhance platform defenses.- Architecting and developing new spam detection logic, incorporating ML and LLM-based solutions.- Rebuilding legacy detection models to create a cutting-edge, AI-powered spam prevention powerhouse.- Optimizing resource allocation for spam detection services to improve efficiency and scalability.- Collaborating with telecom operators, customers, and regulators on spam-related issues and compliance requirements. Show less Providing accurate information and solutions to our clients. Maintaining a high level of professionalism and quality in order to successfully satisfy each of their needs in varying critical and non-critical situations.Managing system and performance monitoring. Working with each product to understand the overall product architecture and then implementing monitoring systems and rules to proactively prevent downtime and performance issues.Providing technical support to our internal teams, this includes gathering specification, service verification and field testing in order to improve our products based on the evolving needs of our clients. Show less Providing accurate information and solutions to our clients. Maintaining a high level of professionalism and quality in order to successfully satisfy each of their needs in varying critical and non-critical situations.Managing system and performance monitoring. Working with each product to understand the overall product architecture and then implementing monitoring systems and rules to proactively prevent downtime and performance issues.Providing technical support to our internal teams, this includes gathering specification, service verification and field testing in order to improve our products based on the evolving needs of our clients. Show less Providing accurate information and solutions to our clients. Maintaining a high level of professionalism and quality in order to successfully satisfy each of their needs in varying critical and non-critical situations.Managing system and performance monitoring. Working with each product to understand the overall product architecture and then implementing monitoring systems and rules to proactively prevent downtime and performance issues.Providing technical support to our internal teams, this includes gathering specification, service verification and field testing in order to improve our products based on the evolving needs of our clients. Show less

  • Routing Expert

    Jan 2022 - now

  • Core Performance Platform Specialist

    Feb 2020 - Dec 2021

  • Core Performance Senior Engineer

    Apr 2019 - Feb 2020

  • Core Support Engineer

    Dec 2016 - Mar 2019

  • Core Support Technician

    Nov 2015 - Dec 2016

  • Core Support Trainee

    Oct 2015 - Nov 2015