Ryan Burnham

Experience

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  Progistix Solutions Inc

  Dec 2004 - Jan 2009

  Customer Service
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  Best Buy

  Dec 2008 - Jun 2009

  Spécialiste en marchandisage
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  Ville de Montréal

  May 2009 - Nov 2012

  Préposé aux communications d'urgences
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  K-eCommerce

  Nov 2012 - Apr 2019

  Charged with leading the discovery and demo process with prospective customers to ensure a good fit with our solution. Supporting the sales team in developing solutions to respond to critical business needs and evaluate the budget required. Support proposal development and presentation, Request for Proposal (RFP) responses, business process consultation, and maintaining demo environments. Reporting to the Chief Revenue Officer, the Solution Engineer is a critical thinker with a demonstrated ability to work with a team and independently while remaining focused on the success of the customer’s online initiatives. Tasked with supporting multiple departments within the organization as a subject matter expert and interfaces with partners and suppliers in the industry. Show less k-eCommerce Sales Manager is responsible for the successful managementof k-eCommerce existing-customers, new prospects, VAR's or any other Channel partnerrelationships in a set territory. I provide online solution demos via GoToMeeting thatoften lead to many C Level negotiations in regards to k-eCommerce Solution. I provideimportant details to highlight k-eCommerce strong points, and have knowledge ofcompetitors to understand where their weaknesses are. This is especially important duringdecision making or Q/A after the product demo. I address all customer concerns andprovide real world examples from existing k-eCommerce customers or products wecurrently have in development. I demonstrate outstanding partner and customerdevelopment skills, needed to grow my territory and increase the overall revenue. Show less

  • Senior Solution Engineer

    Jun 2017 - Apr 2019

  • Business Development Manager

    Nov 2012 - Jun 2017

  • Channel Sales Manager Manager

    Dec 2013 - Dec 2014

  • Technical Sales Representative

    Jul 2013 - Dec 2014

  • Customer Service Representative

    Nov 2012 - Jul 2013
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  Dynamicweb

  Apr 2019 - May 2022

  As the Customer Success Manager, my journey with the customer begins when the project is launched, and the customer starts working with the new platform we have delivered. The position requires strong execution skills and the ability to work both strategically and tactically with our customers, project management team, support, developers and partners. Backed by my strong background in e-commerce, I have a good understanding and passion for technology and am obsessed with helping our customers succeed with their digital transformation. I have the full responsibility for our customers' satisfaction and my job is to make sure they take full advantage of all the features and areas within the Dynamicweb All-in-One business platform. Show less

  • Director of Customer Success and Support Desk

    Sept 2021 - May 2022

  • Customer Success Manager

    Apr 2019 - Sept 2021
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  Patins Mobile

  Jan 2021 - now

  Co-Founder and COO

  Skate sharpening made easyWe know it can be a hassle to sharpen your skates when you have to go all the way to the store. Why not have it done right at home? Patins Mobile is a mobile skate sharpening service that comes to your home or the rink to sharpen your skates. Official reseller of Howies Hockey Tape and Accessories.

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  Elastic

  May 2022 - now

  As a Customer Architect at Elastic, I am dedicated to driving customer success by leveraging Elastic's advanced technology solutions. In this role, I collaborate closely with clients to understand their unique business challenges, crafting tailored architectural strategies that harness the full potential of Elastic's cutting-edge offerings. Through a combination of technical expertise and business acumen, I ensure seamless implementation and adoption, empowering customers to unlock the true value of their investments. By bridging the gap between technology and business needs, I play a crucial role in helping organizations achieve their goals and thrive in today's data-driven landscape. Show less Responsible for ensuring that customers are achieving their desired outcomes with Elasticsearch products and services. Work closely with customers to understand their business needs and help them achieve their goals by leveraging Elasticsearch technologies. Act as the primary point of contact for customers to help maximize the value they receive from Elasticsearch products.In addition to customer-facing duties, collaborate with cross-functional teams such as sales, product development, and engineering to ensure that customer needs are addressed effectively. Gather customer feedback and insights, and use that information to drive product and service improvements that align with customer needs. Show less

  • Principal Customer Architect

    Sept 2023 - now

  • Principal Customer Success Manager

    May 2023 - Sept 2023

  • Senior Customer Success Manager

    May 2022 - May 2023
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  Hockey Féminin de Laval

  Sept 2023 - Jun 2024

  Assistant Hockey Coach