Mike Dalessandro

Experience

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  EDS – US and GERMANY - 1998 - 2007

  Jan 1998 - Feb 2007

  Client Delivery Manager

  * Leading a multinational delivery team, developed and implemented a multinational banking Y2K strategy resulting in zero impact to the business* Developed a Project Management Office for a national insurance company, improving on-time, on-budget delivery by 84%. Increased PMP certification rate by 52% within 6 months

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  Hewlett Packard Enterprise

  Mar 2007 - Sept 2016

  Sr Programme/Delivery Director

  Account Delivery Lead/T&T Programme Manager - UK Public Sector * Delivered major Transition and Transformation programme for multinationals and public sector departments with total contract values of £50M - £100M* Streamlined bottom-line performance and improved profit margin through active supervision of a portfolio of cross-functional transition, delivery, run and performance programmesImplemented an Operational Improvement Programme for large UK-based organisation driving sustained improvements in issue response and resolution, channelling technical and communication expertise to strengthen executive-level reporting Senior Programme Manager - Saudi Arabian Energy Sector* Implemented SAP Logistics SaaS suite to streamline complex supply networks while managing deliveries, client queries and human capital* Optimised end-user efficiency and increased customer satisfaction through successfully implementing 9 SAP modules over a 6 month period, resulting in an additional $1M of add-on work Senior Programme Director - Western Europe * Significantly optimised the margin of each programme by 15% by sustaining and improving the delivery quality in Western Europe * Strictly adhered to and improved industry-standard delivery methodology for coordinating, executing, and handling projects, driving a 75% reduction in troubled programmesApplications Services Executive - UK Public Sector * Headed a portfolio of 25-35 UK public sector programmes and projects for customer, business, financial, vendor and delivery operations, with total contract value £50M+; executing and delivering 31 on time and budget, utilizing proven Best Practices* Fostered strong relationships with all levels of the client organisation from CFO to multiple SROs, Programme Manager and Project Managers to achieve organizational goals and establish interdepartmental coordination Improved quality adherence from 21% to 89% within 12 months and delivered 64% margin improvement year-on-year Show less

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  Apptio

  Jan 2017 - Jul 2018

  Engagement Manager

  Once the License contract had been signed, worked with customers to develop a strategy and plan to deliver an outcome that would result in positive business outcomes for. Identified resources required to deliver those outcomes and managed that delivery. * Built strong business relationships with CxO-level client base delivering high customer satisfaction and add-on service sales* Guided 4 FTSE 100 companies in implementing Apptio cross-platform cost-transparency SaaS products, transforming their IT business management methodology, enabling £2M+ annual cost savings across the organisations Show less

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  Sprinklr

  Jul 2018 - Jul 2020

  Senior Engagement Manager

  Working with the Sales team, responsible for building a strong partnership with a client during the sales cycle, understanding their requirements, collaborating with the Solution Architects to determine the solution to meet those requirements and identifying the Professional Services resources required to deliver that solution. * Developed a deep understanding of Social SaaS products and services required to enable them. Working with Sales, developed a trusted relationship with our customers, resulting in a 37% services attach rate for 2019-20. * Developed 76 Professional Services proposals, resulting in 54 signed contracts...a 71% win rate, resulting of $1.1M in revenue* Working with Managed Services leader, improved on-time renewals from 75% to 98% quarter-on-quarter Show less

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  MDGL Consulting Ltd

  Aug 2020 - Sept 2020

  Founder

  Providing experienced consulting and management services to the business community.

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  DXC Technology

  Sept 2020 - now

  Delivery Manager

  Programme Director responsible for all programme and Exit deliver. Responsible for implementing process improvement to improve delivery, focusing on financial performance. Responsible for developing a full PMO organisation to support programme delivery. Since improvements have been implemented, customer satisfaction has improved by 25%.