Alina S.

Experience

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  InterContinental Moscow Tverskaya

  Jan 2014 - Nov 2015

  Key Responsibilities• Support Department Director with clerical support.• Coordinate with design consultants, engineer’s project representatives, statutory and authority agencies to set up design deliverables requirements for submission.• Coordinate with document controller on design deliverables transaction to ensure smooth flows.• Coordinate and respond to phone requests from phone operator and general work requests, direct and dispatch work assignments to engineering craft workers via phone or system.• Maintain work order request board and return completed work orders to respective departments.• Assist procurement team with technical inputs to facilitate award of procurement and subcontract packages.• Type monthly engineering reports and file them.• Provide administrative support for division manager and discipline department heads.• Lead and direct routine Engineering Division activities. Show less • Have a good understanding of the customer’s request.• Handle requests for information and inquiries in emails and messages in an efficient and courteous manner.• Answer inquiries from guests for hotel services, restaurants, transportation, and entertainment.• Logs all alerts in Opera system as well as guest’s preferences and messages to ensure enjoyable stay for in-house guests.• Establish and maintain good communications and teamwork with fellow employees.• Increased experience in customer service Show less

  • Engineering Coordinator

    Jul 2014 - Nov 2015

  • Telephone Operator

    Jan 2014 - Jul 2014
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  Starwood Hotels & Resorts Worldwide, Inc.

  Nov 2015 - Oct 2016

  Complex Hostess

  Key Responsibilities• Greet, assist and guide guests.• Present the menu and inform the guests about new promotions and items.• Assist in other outlets in the Hotel.• Serve snacks and juices for guests and provide all the information needed to make their stay nice andcomfortable.• Check for any shortages to ensure customer satisfaction and take corrective actions when it’s required.• Ensure place settings are appropriate and suitable for each guest condition.• Stock Inventory and making sure of stock replenish.• Report accidents, injuries and any unsafe work conditions to manager. Show less

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  The Gulf Hotel Bahrain Convention & Spa

  Nov 2016 - Nov 2017

  Guest Relations Officer

  Key Responsibilities• Welcoming guests to the hotel in a polite, friendly and helpful manner.• Assisting VIP guests with check-ins / check-outs in Executive Lounge.• Co-ordinates with all departments and assist Front Office team to maintain full adequate functions in the whole property (incl. apartment).• Answers guests inquire and attend to the needs of the guests.• Handling complaints and solving in a courteous manner. • Handling reservations and telephones as per the standard.• Promoting the facilities and services offered by the Hotel.• Advising and assisting guests on leisure activities, places to visit and travel arrangements.• Providing feedback from the guests to Front Office Manager.• Preparing different type of reports, complimentary slips, allowances, welcome cards for VIP.• Checking rooms for VIP arrivals and making sure that all requested special arrangements are in place.• Assisting in any other duties as and when required by Guest Service Manager/Front Office Manager. Show less

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  JW Marriott Marquis Hotel Dubai

  Dec 2017 - Mar 2018

  Front Desk Agent

  JW Marriott Marquis (tallest hotel in the world), Dubai Front desk agent:- work in a largest world wild company all over the world;- 1608 rooms, different categories (from standard up to penthouse);- very busy operation;- well-organized and professional team. - trainings are on a regular basis such as online as in a team;- work with 77 different nationalities and more than 1500 employees;- be part of very well performed and strong team. Key Responsibilities• Assist the Front Office Team in ensuring the smooth and efficient overall day-to-day operations of the Front Desk.• Perform Standard time of check in and checkout individual, groups.• Provide excellent customer service per the standards of the hotel, and assist in situations to ensure customer satisfaction. Ex. Leading with yes attitude, engaging with guest and providing personalize service.• Ensure guest requests, inquiries and concerns are addressed and completed in a timely manner.• Approves and sign for allowances, rebates etc., as required by Finance Office.• Reviewing guest special requests and ensures they are met or exceeded.• Working with all Hotel Departments to ensure we meet or exceed guest expectations and all guest’s bills are accurate and up to date at the time of departure.• Ensure department adherence to company policies, procedures and standards.• Coordinate hotel emergency procedures within the scope of defined plans.• Prepare reports, handle special projects and assignments as required.• Contributes to efficient up selling programs (TSA) and loyalty program.• Cooperation and respect towards all associates of 77 multicultural multilingual people. Show less

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  Hilton Dubai Jumeirah

  May 2018 - Nov 2018

  Guest Service Agent

  • Managed overbooking situations with minimal guest complains during high occupancy• Crisis management during poor weather situations resulting in property damage and guest injury• Nominated for the best receptionist of the year within a cluster of 3 Hilton properties in Dubai • Consistently recognized on Trip Advisor and Guest Satisfaction Survey• Recognized as top up seller for room upgrades and loyalty program enrolment

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  Les Roches Global Hospitality Education - Bluche, Switzerland

  Feb 2019 - Feb 2020

  PGD program in International Hospitality Managment

  Task force event - career day.Help to organize event.

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  InterContinental Hotels & Resorts

  Aug 2019 - Dec 2019

  Sales & Marketing Intern

  • Focused on Upselling all hotels facilities as well as SPA and F&B• Working with different segments of the guests, specifically MICE• Side inspections, bringing potential guests (group, corporate, leisure, weddings)• Making proposal and contracts, follow up calls• Creating blocks in PMS Opera, making BEO• Supporting Sales Director for any inquiries• Creating ideas for new promotions and working hard for social media• Replying for guest`s reviews in TripAdvisor and in the Web-sites, keep on updating different sources• Writing report for the Le Roches school (Self-reflection + Case study) by using the subject “Women in Leadership” and elective “Innovation through design thinking in Digital age” Show less

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  Marriott International

  Mar 2021 - Sept 2022

  Guest Experience Manager

  *To be in charge while RDM & Asst.FOM out of duty *MOD on weekends*responsible for Executive lounge & provides personal services *delegation of obligations to 2 executive administrators *assigning rooms for VIP & amenities *hold the internal meeting & training on weekends * teaching the probationers * paper work during the meeting & reports after* schedule for waitresses on the lounge * PMS Opera, Material Control, GXP, Marriott Bonvoy, Medallia, Outlook, booking.com, reviews.* c/I / out to relieve for lunch break* working 2/2 to cover shift on Ex. Lounge Show less