Arun Sekaran

Experience

• 

  Ness Technologies

  Dec 2009 - Mar 2013

  • Started my carrier with Desktop support and extended 2 x EDC support individually with 300+desktops and users.• Worked on WSUS patching service to Windows patch 400+ laptops, all over Bangalore sites• Deployed WDS service in Windows for OS installation for laptops and servers in organization• Worked on McAfee epolicy orchestration, manage and monitor 400+ client laptops Unix, Windows & Apps administration

  • System Administrator

    Dec 2009 - Mar 2013

  • System Administrator

    Dec 2009 - Mar 2013
• 

  Brocade

  Mar 2013 - Nov 2017

  • Responsible for Lab Management of 400+ racks of engineering equipments & production systems• Manage the 3x high end cluster with 7TB memory, 70TB of storage and 400+ CPU dell hardware, vSphere and RHEV in software with features DRS, HA, vMotion, DB switch, alarm & notifications etc.• Cloud computing Designed and deployed OpenStack infrastructure for a R&D lab with minimal components (Swift, Cinder, Neutron, ironic, Keystone, Horizon), • Manage Amazon Web Services ( EC2, ELB, VPC, S3, CloudFront, IAM, RDS, Route 53, CloudWatch, SNS,)• Gained multiple platform and domain knowledge. Worked and managed multiple services (service desk, Linux, Windows, Virtualization, TG, Cloud, Storage, Networking, Monitoring)• Project Green Engineering saved around $115k in a year.• Project “Mission Republic Day”; moved around 300+ racks of equipment with seed equipment (Storage, Servers, VMs infra, VM migration (SRM), Remote infra etc.) installation in advance of new campus to support lab move to new location with minimal service downtime for the customers• Wireless products support in LAB, designed, planned, constructed a new Wireless lab for TAC customer support team. Show less

  • Lead System Engineer

    Jun 2015 - Nov 2017

  • Senior Engineering System Administrator

    Mar 2013 - Jun 2015
• 

  CommScope

  Jan 2018 - now

  Managed 2 Engineering R&D and TAC labs with 150 racks, providing dedicated data center support.Supervised a team of 6 individuals, overseeing technician performance and handling escalations.Implemented lab case support automation and remote management, improving operational efficiency.Led a training program resulting in a 25% increase in project completion efficiency.Monitored lab metrics, including average response time, resolution time, ticket volumes, and more.Managed a budget of over $100,000 per quarter for lab enhancements and expenses.Focused on delivering customer-centric solutions using proprietary products and cutting-edge technology.Established streamlined transition processes for a seamless customer experience during changes.Created and implemented comprehensive policies and procedures for technical and business operations.Conducted annual customer satisfaction surveys to gather feedback and improve lab services.Led a team of cloud engineers in designing AWS and GCP solutions, reducing infrastructure costs by 20%.Maintained a 95% client satisfaction rate by proactively addressing evolving client requirements.Developed and delivered training programs resulting in a 25% increase in project completion efficiency.Managed centralized asset management and supported internal/external audits.Oversaw shipment management, including planning, tracking, and installation of lab equipment.Developed lifecycle management strategies, aligning procurement, deployment, maintenance, and retirement with organizational goals.Managed supplier relationships, negotiated contracts, and optimized procurement processes.Utilized data-driven insights to enhance device performance, identify trends, and improve user satisfaction. Show less

  • Lab Manager

    Feb 2023 - now

  • Lab Supervisor

    Jan 2018 - Feb 2023