Steph Tenney

Experience

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  Honeywell

  Aug 2000 - Mar 2001

  Technical Sales

  Responsible for providing expert technical support and sales solutions to meet customer needs. I leveraged my technical expertise to drive sales and build strong relationships with clients, ensuring they received the most effective solutions for their operations.Key Achievements:Technical Expertise: Delivered in-depth technical knowledge and support for Honeywell’s product offerings, helping customers understand and implement advanced solutions.Solution-Based Selling: Developed tailored sales strategies that addressed customer challenges and requirements, resulting in increased sales and customer satisfaction.Relationship Building: Established and maintained strong relationships with clients, becoming a trusted advisor for their technical and operational needs.Cross-Functional Collaboration: Worked closely with engineering, product development, and customer support teams to ensure seamless integration and delivery of technical solutions.Market Expansion: Identified new business opportunities and expanded Honeywell’s presence in key markets through targeted sales initiatives. Show less

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  Sprint Nextel

  Mar 2001 - Feb 2002

  Account Executive

  Responsible for managing and growing relationships with corporate clients, providing tailored communication solutions to meet their business needs. I focused on delivering exceptional service and driving sales growth in the highly competitive telecommunications market.Key Achievements:Client Relationship Management: Developed and maintained strong relationships with business clients, understanding their unique needs and delivering customized communication solutions.Sales Growth: Achieved and exceeded sales targets by identifying new business opportunities and leveraging Sprint Nextel’s offerings to drive value for clients.Solution Selling: Utilized a consultative sales approach to present and recommend solutions that addressed client challenges, enhancing productivity and efficiency.Market Analysis: Conducted thorough market research to identify trends and opportunities, enabling strategic planning and targeted sales initiatives.Collaboration and Teamwork: Worked closely with internal teams, including marketing and customer support, to ensure seamless delivery and implementation of solutions. Show less

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  Cardinal Health

  Feb 2002 - Sept 2020

  Led the strategic vision and execution of our Medical CRM platform and sales tools, significantly enhancing communication and user engagement across the organization. I successfully aligned sales tools with business objectives to drive increased accountability and productivity.Key Achievements:CRM Platform Leadership: Managed the enterprise CRM platform to support core sales processes, resulting in an increase in user engagement and improvement in sales cycle efficiency.Strategic Sales Tools Implementation: Developed and executed a strategic roadmap for sales tools that aligned with business objectives, enhancing communication and collaboration across sales teams.Cross-Functional Collaboration: Partnered with sales, marketing, IT, and product development teams to ensure the effective deployment and integration of sales tools, fostering a unified approach to sales operations.User Engagement and Training: Designed and delivered comprehensive training programs to increase user proficiency with sales tools, leveraging data-driven insights to support continuous improvement and informed decision-making.Data-Driven Strategy: Utilized analytics to assess tool effectiveness, identify opportunities for improvement, and provide strategic recommendations, ultimately enhancing sales operations and driving revenue growth. Show less Developed criteria and strategic objectives for a newly created team supporting Sales and Marketing in Enterprise CRM. I worked closely with Sales Training and Marketing to ensure seamless integration and alignment with business goals.Key Achievements:Team Development: Established criteria and strategic objectives for a new team supporting Sales and Marketing efforts, ensuring alignment with corporate goals and enhancing CRM capabilities.Collaboration and Partnership: Fostered close partnerships with Sales Training and Marketing teams to drive cohesive strategies and optimize CRM integration across the organization.Strategic Alignment: Ensured the new team's objectives were aligned with enterprise goals, contributing to enhanced sales and marketing effectiveness.My focus on strategic development and collaboration enabled the successful integration of sales and marketing initiatives, driving organizational success and CRM optimization. Show less Led initiatives focused on onboarding, sales processes, sales tools, and development coaching. I emphasized creating a consistent and engaging training and assessment process for both new and tenured sales teams.Key Achievements:Sales Training and Onboarding: Developed and executed onboarding programs that ensured new hires were equipped with the knowledge and skills necessary to succeed, focusing on consistency and engagement.Change Management: Implemented change management initiatives to streamline sales processes and tools, enhancing efficiency and adaptability within the sales team.Development Coaching: Provided development coaching to sales teams, fostering continuous improvement and skill enhancement for both new and experienced members.Assessment and Evaluation: Designed and implemented assessment processes to evaluate sales team performance and identify areas for further development and support. Show less Responsible for managing relationships with key customers to achieve mutual goals and objectives. My approach centered on solution-based selling, ranging from simple to complex offerings, and I was recognized for Sales Excellence in 2011.Key Achievements:Customer Relationship Management: Successfully managed strategic customer relationships, ensuring alignment with both customer and company objectives to drive satisfaction and success.Solution-Based Selling: Executed solution-based selling strategies to address a wide range of customer needs, from straightforward solutions to complex integrations.Sales Excellence Recognition: Awarded Sales Excellence in 2011 for outstanding performance in achieving sales targets and fostering strong customer partnerships.Goal Alignment: Worked closely with customers to identify and achieve shared goals, enhancing collaboration and long-term success. Show less Coordinated training, managed the collaboration site, and consolidated and reported on customer data. The Customer facing projects focused on understanding root causes and reducing process variation to enhance operational efficiency.Key Achievements:Program Management: Led the program as the overall project manager, ensuring successful execution and alignment with organizational goals.Training Coordination: Coordinated comprehensive training initiatives to equip teams with the skills needed to identify root causes and reduce process variation.Data Management and Reporting: Consolidated and analyzed customer data to provide actionable insights, enabling informed decision-making and process improvements.Collaboration Facilitation: Managed the collaboration site to foster communication and teamwork among stakeholders, ensuring seamless project execution.Process Optimization: Focused on understanding root causes and implementing solutions to reduce process variation, driving operational excellence. Show less I developed and delivered training programs focused on enhancing the skills and knowledge of teams involved in credit, collections, and financial operations. My work ensured the efficient management of the entire cash flow cycle, from order creation to cash collection.Key Achievements:Training Program Development: Designed and implemented training programs that improved the proficiency of credit and collections teams, focusing on best practices in financial operations.Order to Cash Optimization: Enhanced the Order to Cash process by equipping teams with the tools and techniques needed to efficiently manage credit assessments, collections, and cash application.Process Standardization: Established standardized procedures and guidelines to ensure consistency and accuracy in credit and collections activities across the organization.Performance Improvement: Monitored and evaluated team performance, providing feedback and coaching to drive continuous improvement and operational excellence.Cross-Functional Collaboration: Collaborated with finance, sales, and operations teams to align credit and collections efforts with broader business objectives. 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  • Director Sales Tools Strategy and Administration

    Oct 2017 - Sept 2020

  • Manager Sales Tools Strategy and Administration

    Aug 2014 - Oct 2017

  • Manager, Sales Training and Development

    Oct 2011 - Aug 2014

  • Medical Sales Consultant

    Aug 2009 - Oct 2011

  • Program Manager Operational Excellence

    May 2007 - Aug 2009

  • Trainer, Order to Cash

    Apr 2006 - May 2007

  • Supervisor, Customer Service

    Aug 2005 - Apr 2006

  • Trainer, Customer Service

    Jun 2003 - Aug 2005

  • Customer Service Specialist

    Feb 2002 - Jun 2003
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  Pirroette Consulting

  Oct 2020 - now

  Founder

  Transform your organization with my expertise in strategic leadership and change management. With a proven track record in optimizing operations and guiding teams through complex transitions, I leverage Lean Six Sigma and Prosci Change Management certifications to deliver impactful results. Known for dynamic training sessions and engaging presentations, I inspire teams to excel and drive measurable growth. Let’s unlock your organization’s potential and achieve lasting success together.

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  Joerns Healthcare

  Feb 2021 - Mar 2023

  Senior Director Commercial Enablement & National Account Inside Sales

  Focused on developing and improving growth-oriented commercial initiatives and KPIs to enhance customer satisfaction and sales potential across the organization. My responsibilities included partnering with senior leaders, sales operations, marketing, IT, and training to define and implement scalable and sustainable business solutions for data and analytics.Key Achievements:Leadership and Growth Initiatives: Successfully led a team dedicated to inside sales and account management, continuously developing strategies to drive growth and improve KPIs, ultimately enhancing customer satisfaction and increasing sales potential.Cross-Functional Collaboration: Partnered with senior leadership, sales operations, marketing, IT, and training to design and implement efficient business solutions, ensuring data and analytics support organizational goals.CRM and Commercial Enablement Strategy: Led the commercial enablement strategy by designing end-to-end CRM solutions for business processes. Collaborated with technical teams to integrate ERP systems with supporting technologies, including SAP, APEX, Salesforce Flow, and Power BI.Salesforce and AppExchange Optimization: Conducted research, recommended, and implemented AppExchange applications and Salesforce upgrades, leveraging change management best practices to optimize processes and tools.Innovation and Integration: Focused on seamless integration between systems, enhancing efficiency and providing actionable insights through technologies like SAP, Salesforce, and Power BI. Show less

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  AliMed

  Mar 2023 - Jul 2024

  National Director, Commercial Sales

  Responsible for developing and executing strategic sales plans aligned with corporate profitability goals. I optimized sales and marketing processes by deploying critical tools across the commercial value stream, including strategic selling processes and market segmentation.Key Achievements:Strategic Sales Planning: Developed and executed strategic sales plans that aligned with corporate profitability goals, optimizing sales and marketing processes to drive growth and efficiency.Sales Forecasting and Goal Setting: Directed sales forecasting activities, established sales goals, and coordinated between functional areas to ensure alignment with strategic objectives.Sales Team Development: Led the orientation and continuous development of sales teams, enhancing distributor and key account management. Managed and trained teams to ensure proficiency in sophisticated pricing models and sales techniques.Client and Stakeholder Engagement: Built strong relationships with key clients and business leaders, driving the adoption of best practices and continuous improvement initiatives.Industry Representation and Negotiation: Represented the company at industry events, promoted products, and engaged in high-level negotiations to close sales opportunities. Show less

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  BD

  Dec 2024 - now

  Government Pricing Strategy