Maurice Gutierrez

Experience

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  Reproductions

  Nov 1999 - Jul 2020

  General Manager

  Advanced through multiple positions to oversee operations, marketing, customer service, and 30+ staff for premier printing and digital imaging company. Direct account management efforts for 100+ clients. Administer teams' workflow on short- and long-term projects and ensure deliverables achieve clients' timing, budget, and quality requirements. Expand client base through trade shows, in-house demonstrations, and client appreciation events. Enhance team's expertise in customer service by applying industry best practices and management principles. Build relationships with clients through product expertise, guiding clients on optimal solutions for their needs, and personally supervising accounts and product enhancements. Implement marketing efforts to increase brand awareness, including generating social media and email campaigns, sales promotions, and company website updates. Created client testimonial videos to showcase services and products. Administer HR functions of recruiting, hiring, onboarding, reviewing, and compensating all employees.Key Accomplishments:• Boosted revenues by $50K in less than 6 months by developing and executing e-commerce website to enhance customers' experiences and increase ordering efficiency.• Created positive, productive work culture focused on customer and employee retention; results were low employee turnover, expansion in customer business, and 25% year-over-year revenue increase.• Collaborated across multiple departments and with senior leadership team to launch West Coast office and expand services to new large, regional market.• Raised client satisfaction and loyalty results by anticipating clients' needs, improving workflow process, and proactively producing online proof-sheet gallery product, which dramatically improved photographers' presentations to clients. Show less

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  Paul Miel Photography

  Jan 2004 - Jul 2006

  Co-Owner and Photographer

  Paul Miel Photography • New York, NY • 2004 to 2006Co-Owner and PhotographerOversaw daily operations, financials, and projects for photography products and services company. Led client relationships, scheduled workflow, and directed freelance vendors. Produced high-quality products, presented deliverables to clients, and ensured client satisfaction with final results. Leveraged extensive organizational skills to document and catalog all image and digital assets.

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  West New York, NJ Democratic Committee

  Jan 2013 - Aug 2014

  Treasurer

  • Filed all committee reports and statements accurately and on time.• Deposited receipts in the committee’s designated bank.• Monitored contributions to ensure they comply with legal limits and prohibitions.• Kept records of receipts and disbursements.

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  Township of Weehawken

  Nov 2020 - now

  Social Media Manager/IT

  Constructed social media campaigns to promote townships' message to the residents of both the Township of Weehawken and the Town of West New York, NJ.• Analyzed and reported social media presence, engagement, and effectiveness on all platforms.• Regularly engaged with community on social media to increase awareness of the townships' projects and activities.• Managed all social media presence and content on multiple platforms. Utilized social media analytical data and metrics to measure effectiveness. Designed new, engaging content.• Initiated first effective social media marketing and managed all online activities for the Town of West New York, NJ.• Established "the voice" of the brand with social media, and content development devoted to the local government.• Reported directly to the administration of both Weehawken and West New York for all public relations and social media planning.• Worked closely with Weehawken administration to redesign and improve the township’s website for a more effective and pleasing experience.• Managed all marketing campaigns, including events, email, social media, and press releases.• Worked closely with the Government Administration to increase following on Instagram and Facebook from 2000 to 10,000. Show less