Kamila Jędrowiak

Experience

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  Bank Millennium

  Aug 2011 - Aug 2015

  Senior Client Assistant

  Performing cash operationsActive sale of financial products Building long-term customer relationships Providing information and solving ongoing customer problems

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  Idea Bank S.A

  Aug 2015 - Oct 2017

  Office Manager

  Organising and coordinating administrative activities in the Bank, Delegating and controlling the tasks performed by subordinate employees, Responsibility for cash handling,Responsibility for servicing the Bank's customers,Responsibility for the highest standards of customer service, Preparation of reports Recruitment and job training within the organisation

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  Europejski Fundusz Pożyczkowy S.A. (dawniej ECDF S.A.)

  Nov 2017 - Jan 2019

  Project Manager

  Responsibility for the implementation of Operational Agreements implemented under ROP 2014-2020 Active search for Partners for the Project Assistance in raising European funds Training of partners, employees in the scope of the Fund's offer Cooperation with the institutions supervising the Project's implementation Cooperation with field contact points and Partner institutionsRunning the website, promotional activities, active participation in conferences Advice and training within the projects Show less

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  Internet Plus

  Apr 2019 - Nov 2019

  Junior Account Manager

  Coordinating the client service process.Responsibility for managing the formal aspects of cooperation with a group of Clients (daily correspondence and telephone contact), Monitoring the effects of activities carried out for Clients (SEO, Google Ads, Social Media), Advice on building a professional company image on the Internet,

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  Puchacz Barber Shop

  Jan 2020 - Jan 2022

  Manager

  Organising and coordinating the work of the team,Recruitment, Motivating people to work, Resolving any contentious issues in the salon, Setting goals for the future,Defining the salon's customer service policies,Responsibility for customer contact, Negotiating contracts, Conducting marketing activities (organising promotional campaigns, setting up special offers, Social Media )

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  E-MSI

  Mar 2021 - May 2023

  Software tester

  Creation of manual tests of web and mobile applications based on requirements analysis. Checking of supplied documents needed to carry out tests. Designing, planning and implementing tests including APIs. Managing problems in terms of their priority.Reporting of defects using Jira / Git/Azure. Reporting on test results and software quality. Creation of application user documentation, test scenarios. Implementation of UAT testsDirect contact with the customer from the analysis stage to software acceptance. Show less

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  Audioteka

  Sept 2023 - now

  Team Leader

  Projects: Audioteka, Open FM, Pilot WPManaging the QA team and establishing the quality assurance department from scratch.Preparing test plans and strategies.Writing test scenarios and conducting manual and automated tests.Working on applications for international markets: Czech Republic, Lithuania, Germany, Slovakia.Collaborating with marketing, UX teams, and Customer Support.Working in Scrum.Testing web and mobile applications.Working with databases and testing APIs.Reporting bugs in Jira and cooperating with the development team.Creating test documentation and reporting test results. Show less