Elliot Kim

Experience

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  Anasazi Foundation

  Jun 2014 - Aug 2014

  Behavioral Health Para-Professional

  • Taught outdoor survival over 10-day shifts to groups of 13-17 year olds diagnosed with emotional, behavioral, and/or substance abuse issues.• Supported and mentored emotional and behavioral skills development, liaising with program professionals on individual care plans.• Trained to deescalate conflict using non-violent crisis intervention.• Completed clinical documentation, liaising with behavioral health professionals to provide evaluations of participant progress.• Participated in calls between parents and program professionals to support regular updates, and to discuss issues and concerns. Show less

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  Reading College

  Dec 2016 - Aug 2017

  Administrative Assistant

  • Primary contact for external and internal enquiries.• Data entry and student application processing.• High volume switchboard, customer service and reception duties.

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  The Bartender Hire Company

  Mar 2017 - Jul 2019

  Mixologist

  • Recreate cocktail bar service standards, environment, and logistics using improvised or portable facilities.• Maintain company standards and branding across events of diverse scale and theme.• Provide cocktail bar service, liaising with clients and organisers to accommodate special requests as required.

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  University of Reading

  Aug 2018 - Jun 2020

  • Generate content to support campaigns by Student Success and Engagement Office, to drive student engagement. Blog articles were regularly included in 'most viewed content' per month, and also included most viewed article of all time on the 'Student Stories' blog. x2 examples attached.• Social media copy generation, promoting department events and university resources to students.• Research student digital experience via focus groups and unstructured interview sessions, generating subsequent reports on user digital journey. Show less

  • Social Media Ambassador

    Oct 2019 - Jun 2020

  • Student Communications Ambassador

    Aug 2018 - Jun 2020
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  SUMS Consulting

  Jun 2019 - Aug 2019

  Marketing and Communications Intern

  • Developed and produced promotional videos, including all aspects of A/V capture and editing. • Google Analytics report generation and analysis, benchmarking monthly performance of digital assets.• Attended training on EU Procurement Law to better support work of Principal and Associate Consultants.

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  Vodafone

  Sept 2020 - now

  I ensure new projects for Vodafone Digital have clear, substantiated requirements. I collaborate with Digital teams (incl. Service Design, Project Management, Product Owners, Solutions Architecture, Analytics, and UX), to facilitate cross-functional project delivery.I report on project ops to stakeholders, and manage in-flight changes to requirements, plans, and timelines.I drive continuous improvement and standardisation of team processes using data from project retrospectives. * Planned and managed overnight go-lives for:- 'Vodafone Network Trail (Glastonbury)', 2024- 'Pay as you Go Plus', 2024- 'Winter Sales', 2023 Show less Assisted the Agile Delivery Manager. Ensured newly accepted Digital projects had robust requirements and all pre-requisites mapped, before projects begin delivery. Jointly reported on progress to stakeholders, and managed changes to project velocity, cost, and requirements. * Planned and managed overnight go-live for:- Christmas Sales, 2022- Black Friday Sales, 2022- 'Pay as you Go upgrades' initiative, 2022.* Owned progress and risk assessments to project stakeholders.* Owned the escalation process for changes to project scope, cost, and timelines.* Continuously tested and improved the processes of the Digital Agile Delivery team, driving changes to how we centralise processes across the team. Show less

  • Product Owner

    Feb 2025 - now

  • Agile Delivery Manager

    Feb 2024 - Feb 2025

  • Agile Delivery Specialist

    Sept 2022 - Feb 2024

  • Graduate Placement - Yr 2

    Sept 2021 - Sept 2022

  • Graduate Placement - Yr 1

    Sept 2020 - Sept 2021