Christopher Hauseman

Experience

• 

  Self Employed

  Jan 1987 - now

  Installation artist

  Creator of visual installations reflecting abstract concepts of memory, time, spatial placement, and reverie.

• 

  Canadian Pacific

  Oct 2003 - now

  Established long-term customer relationships through prompt and courteous service.Communicated all emergencies, delays due to weather and carrier schedule changes tocustomers and supervisors.Gathered and verified all required customer information for tracking purposes.Defused volatile customer situations calmly and courteously.Accurately documented, researched and resolved customer service issues.Referred unresolved customer grievances to designated departments for furtherinvestigation.Resolve Billing issues using SAP, Order Entry, Triex/TMS, and Fastway programs. Show less Facilitated inter-departmental communication to effectively provide customersupport.Cross-trained and backed up other customer service managers.Adhered to all confidentiality requirements at all times.Solved unresolved customer issues.Promptly responded to inquiries and requests from prospective customers.Strong leader of customer support staff.Trained staff on operating procedures and company services.Effective liaison between customers and internal departments.Maintained up-to-date knowledge of product and service changes. Show less Redirected shipments en route in response to customer requests.Established long-term customer relationships through prompt and courteous service.Communicated all emergencies, delays due to weather and carrier schedule changes tocustomers and supervisors.Reduced overhead by taking on more responsibility with creative and administrativeprojects.Trained, coached and mentored staff to ensure smooth adoption of new program.Worked directly with field operations and foreign roads to achieve efficientoperational delivery.Manages associate vacations, leaves, cross training in a manner that benefits bothassociates and company business directives. Show less Facilitated inter-departmental communication to effectively provide customersupport.Cross-trained and backed up other customer service managers.Adhered to all confidentiality requirements at all times.Solved unresolved customer issues.Promptly responded to inquiries and requests from prospective customers.Strong leader of customer support staff.Trained staff on operating procedures and company services.Effective liaison between customers and internal departments.Maintained up-to-date knowledge of product and service changes. Show less Established long-term customer relationships through prompt and courteous service.Communicated all emergencies, delays due to weather and carrier schedule changes tocustomers and supervisors.Gathered and verified all required customer information for tracking purposes.Defused volatile customer situations calmly and courteously.Accurately documented, researched and resolved customer service issues.Referred unresolved customer grievances to designated departments for furtherinvestigation.Responsible for inventory control of grain car distribution and reports.Scheduled staff to cover open vacancies and maintain productive shifts. Show less

  • Transportation Representative/Exception Handling

    Nov 2017 - now

  • US Regional Coordinator

    Nov 2015 - Oct 2017

  • Production Supervisor/Operations Manager/Team Lead

    Mar 2011 - Nov 2015

  • Production Supervisor

    Jul 2007 - Mar 2011

  • Problem Management Specialist

    Jul 2005 - Jul 2007

  • Transportation/Senior Service Representative

    Oct 2003 - Jul 2005