Jared Finch

Experience

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  TEKsystems

  Jul 2011 - Jun 2012

  IT Support Analyst

  - Provided tier one help desk support involving various technical issues at a major law firm.- Wrote weekly knowledge base articles to facilitate quick solutions and alleviate call flow.- Trained new employees in daily procedures and technical strategies.- Consistently performed in the 90th percentile on customer satisfaction surveys.- Supported: Windows 7, Windows XP, Word 2010, Outlook 2010, iOS 5.0-6.0, Blackberry 5.0-7.0 Filesite 8.5, Microsoft Exchange 2010, Citrix remote desktop, Macpac 9-10, remote printer maintenance. Show less

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  Century Savings Bank

  Jul 2012 - Mar 2013

  IT Support Analyst

  - Maintained infrastructure in six separate branches, both remotely and on-site.- Created and managed a bank-wide knowledge base to foster a simpler exchange of bank policies and procedures.- Implemented a new help desk system to organize troubleshooting calls for stronger research and easier detection of chronic issues.- Aided the IT Manager in important day-to-day duties, including policy creation, server maintenance, patch rollouts, asset inventory, and help desk support.- Supported: Windows XP, Windows Server 2008 R2, Word 2007, Excel 2007, Outlook 2007, Android OS 4.*, iOS 5.0-6.1, Vipre Antivirus 6.2, Spiceworks 6.0, PHPKB 6.0, printer maintenance. Show less

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  Datwyler Group

  Mar 2013 - Jun 2013

  Technical Support

  - Assisted in maintaining the IT infrastructure of a 24/7 production environment with 200+ users.- Provided the IT Manager support regarding server maintenance and migration, asset inventory and disposal, help desk support, and general duties in his absence.- Initiated and successfully completed an office-wide mobile phone upgrade and data/contact migration.- Supported: Windows XP/7, Office 2010, Outlook 2010, BlackBerry OS 7.*, Android OS 4.*, Acronis True Image 2013, SAP 5.*, IBM Lotus Notes 8.5.*, printer maintenance (specifically Zebra Printers). Show less

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  Southlake Clinic

  Jul 2013 - Dec 2013

  IT Support Assistant

  - Administered in-person technical support at a five-branch medical clinic to over 100 users and 300+ assets.- Based on user needs, performed help desk support, basic VoIP assistance, hardware and printer upkeep, and asset management and migration.- Organized and completed an asset migration between two labs to enhance user efficiency and provide stronger synergy between doctors and lab workers.- Supported: Windows XP/7/8, Office 2003-2013, Outlook 2003-2013, Active Directory, Exchange 2010, ShoreTel 13.1, Citrix XenDesktop 7, Barracuda Firewall 300, printer maintenance (mainly HP printers). Show less

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  Penn Medicine, University of Pennsylvania Health System

  Jan 2014 - Jun 2015

  Desktop Support Technician

  - Part of a broad-based medical IT service desk assisting over 600 doctors, nurses, and administrative staff.- Responsible for Active Directory/Group Policy maintenance, asset management and distribution, hardware and software installs and upkeep, and basic networking and security issues.- Primary liaison for end users regarding both troubleshooting needs and initiation of major projects.- Received a “Penn Star” award in 2017 for service and dedication during an Epic migration.- Spearheaded an initiative to simplify transition into Office 365 for all end users, including creation of training materials, inventory prep, proactive triage planning, and general user assistance and guidance. Show less

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  Apex IT Group

  Jul 2015 - Jun 2016

  Desktop Support Engineer

  - Tier 2 third-party remote desktop support for several small- to medium-sized businesses and their users.- On-site project work based on client need, including device upgrades, software rollouts, and network issues.- First point-of-contact for all Office 365 occurrences, including client needs and transition concerns.

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  Penn Medicine, University of Pennsylvania Health System

  Aug 2016 - now

  - Part of a broad-based medical IT service desk assisting over 600 doctors, nurses, and administrative staff.- Responsible for Active Directory/Group Policy maintenance, asset management and distribution, hardware and software installs and upkeep, and basic networking and security issues.- Primary liaison for end users regarding both troubleshooting needs and initiation of major projects.- Received a “Penn Star” award in 2017 for service and dedication during an Epic migration.- Spearheaded an initiative to simplify transition into Office 365 for all end users, including creation of training materials, inventory prep, proactive triage planning, and general user assistance and guidance. Show less

  • Security Operations Center Analyst

    Mar 2020 - now

  • Senior Desktop Support Technician

    Aug 2016 - Mar 2020