Stefano Zanforlin

Experience

• 

  Emmeservice s.r.l.

  Oct 2002 - Jan 2003

  Technician

  Manutenzione e riparazione PC. Presso “Emmeservice” di Muggiò (MI).

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  VideoPacini

  Jun 2003 - Apr 2009

  Repair technician

  Technical Support for Mobile Telephony at Videopacini s.r.l, Milan (Authorized service hub for telecommunications product manufacturers. ISO90001:2000 certified).- Technical Training: Completed technical courses with manufacturers (Panasonic, LG, Huawei).- Fault Diagnosis and Repair: Conducted fault diagnosis and developed repair “Know How” for mobile phones.- Use of Hi-Tech Equipment: Utilized advanced measurement and testing equipment (Rohde & Schwarz and Hewlett Packard test sets).- Spare Parts Inventory Management: Managed spare parts inventory.- Customer Support: Provided customer support via email and phone.Additional Responsibilities:- Quality Assurance: Ensured compliance with ISO90001:2000 standards in all technical support activities.- Technical Documentation: Maintained detailed records of repairs and technical procedures.- Team Collaboration: Worked closely with other technicians and departments to ensure efficient service delivery.- Continuous Improvement: Participated in ongoing training and development to stay updated with the latest technologies and repair techniques. Show less

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  Acqva Sport

  Jan 2008 - Aug 2011

  Swimming Instructor

  Experienced Swimming Instructor for both adults and children, dedicated to promoting water safety and enhancing swimming skills.Key Responsibilities:- Instruction: Provide swimming lessons to adults and children, tailoring techniques to individual skill levels.- Safety: Ensure a safe and supportive environment for all participants.- Skill Development: Focus on improving swimming techniques, endurance, and confidence in the water.- Program Planning: Develop and implement structured lesson plans to meet the needs of diverse age groups and abilities.- Progress Tracking: Monitor and document the progress of each participant, providing feedback and encouragement.- Communication: Maintain clear and effective communication with participants. Show less

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  MediaWorld

  Mar 2009 - now

  As a Customer Experience Manager, I ensure that every customer has a positive experience within the store.Key responsibilities to ensure an optimal shopping experience:- Team Coordination: Supervise and motivate store staff, ensuring all team members are adequately trained and aligned with company goals.- Activity Planning: Organize and distribute daily tasks, ensuring efficient workflow and adequate coverage in all store areas.- Customer Experience Improvement: Continuously monitor and enhance the customer experience by collecting feedback and implementing strategies to meet and exceed customer expectations.- Staff Training and Development: Organize training sessions for staff, promoting a culture of continuous learning and skill improvement.- Issue Management: Resolve any customer issues or complaints promptly and professionally, ensuring complete customer satisfaction.- Performance Analysis: Evaluate team and store performance using data and metrics to identify areas for improvement and implement corrective actions. Show less - Sales of consumer electronics products- Management of telephone operators- Upselling and cross-selling- Use of AS 400 system- Direct customer support- Inventory managementAdditional Responsibilities:- Product Knowledge: Maintain up-to-date knowledge of the latest telephony products and technologies to provide informed recommendations to customers.- Customer Engagement: Build strong relationships with customers by understanding their needs and providing personalized solutions.- Sales Targets: Achieve and exceed sales targets through effective selling techniques and excellent customer service.- Team Collaboration: Work closely with other departments to ensure a seamless customer experience and efficient store operations.- Problem Solving: Address and resolve customer issues and complaints promptly and professionally. Show less

  • Customer Experience Manager

    Jan 2023 - now

  • Customer Sales & Solution Manager

    Feb 2022 - Jan 2023

  • Sales Assistant - TLC Department

    Mar 2009 - Aug 2022
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  Centro Sportivo Alte Groane

  Sept 2011 - Aug 2022

  Swimming Instructor

  As an Instructor for a master’s swimming team, I was responsible for developing and implementing personalized training programs to improve the technique, endurance, and speed of master swimmers. Other responsibilities:- Evaluating athletes’ performance during training sessions, providing constructive feedback and improvement strategies.- Encouraging and motivating swimmers, creating a positive and stimulating environment that fosters the achievement of goals.