Josilyn R. Mays, Ed.D.

Experience

• 

  University of Mississippi

  Nov 2014 - May 2018

  • Gained knowledge of the university to accurately answer any questions from students/parents• Maintained relationships with various departments on campus• Greeted and checked in over 500 students during each orientation session • Facilitated and led over 36 small groups and served as a resource throughout the Orientation program• Trained and supervised a team of 35 Orientation Leaders• Presented at National Orientation Directors Association (NODA) Conference • Assisted in the implementation and coordination of orientation programs for new and transfer students as well as parents and families• Assisted Orientation Professional Staff in creating annual leadership retreat itinerary Show less • Served as peer mentor for over 40 residents• Proposed and implemented educational and social events for over 500 residents • Served as support aid in resolving conflicts and establishing a healthy and supportive environment• Managed front-desk operations including monitoring traffic flow in the lobby, performing guest check-ins and check-outs, and assisting locked out residents• Provided duty coverage which included building rounds• Helped residents get acquainted with other residents by implementing social events and hosting study hall• Served as mediator for roommate conflicts and crises • Referred residents to campus resources to enhance personal growth • Participated in scheduled building rounds to ensure safety and well-being of students• Scheduled and confirmed roommate agreements Show less

  • Student Assistant

    Sept 2016 - May 2018

  • Orientation Coordinator

    Nov 2015 - Nov 2016

  • Internal Outreach

    May 2015 - May 2016

  • Community Assistant

    Mar 2015 - Dec 2015

  • Orientation Leader

    Nov 2014 - Nov 2015
• 

  FNB Oxford Bank

  Aug 2018 - Oct 2019

  Bank Teller

  • Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings by 100% in one month• Received checks and cash for deposit to savings and checking accounts, verified deposit amounts, examined checks for endorsement and negotiability• Assisted estimated 100 customers each day and remained poised and professional even in high-stress situations and when dealing with irate individuals• Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to tellers Show less

• 

  University of Mississippi

  Oct 2019 - May 2023

  • Counsels and advises current and prospective students concerning admissions, registration, course selection, and payment of fees and acts as liaison between the University and parents as necessary• Coordinates the admissions and enrollment processes with appropriate personnel in the central University offices of Admissions, Financial Aid, and other affected administrative offices, and coordinates enrollment procedures• Collects and deposits tuition and fees and prepares requests for refunds when fees are to be returned to students• Interfaces with deans, department chairs, or other appropriate academic administrators to secure approval of enrollments and resolve problems arising from admissions processes• Prepares regular and special reports reflecting enrollment trends, enrollment distributions, or other applications and enrollment data as requested• Serves as a teacher assistant in over 500 courses Show less • Manages and reconciles budget exceeding $1.2 million including salaries, operating expenses and programming• Resolves financial discrepancies effectively through organizational management of account information using SAP software• Oversees student assistant hiring process, supervises 10 student assistants, distributes tasks, and completes bi-weekly payroll• Consults and collaborates with appropriate university departments, local entities and others to provide diversity, equity, and inclusion educational opportunities and trainings Show less

  • iStudy Coordinator

    Jul 2021 - May 2023

  • Administrative Coordinator I

    Oct 2019 - Jul 2021
• 

  Luckyday Scholars Program

  May 2023 - now

  Leadership Programming and Communications Coordinator