Dave Jensen

Experience

• 

  Beneficial Bank

  Jan 2012 - Jan 2013

  Customer Service Representative
• 

  Citadel Federal Credit Union

  Jan 2012 - Sept 2016

  • Market Manager

    Mar 2016 - Sept 2016

  • Assistant Market Manager

    Nov 2014 - Mar 2016

  • SFSR

    Jan 2012 - Nov 2014
• 

  Great Valley Publishing

  Oct 2016 - Apr 2017

  Advertising Account Executive
• 

  Frontline Education

  Apr 2017 - Sept 2021

  Responsible for providing quality and efficient client service through the daily management of the Support Team. Assists in hiring, motivating, recognizing/rewarding, coaching, counseling, training and problem solving with team members.

  • Support Team Lead

    Apr 2019 - Sept 2021

  • Sr. Client Support Specialist

    Apr 2017 - Mar 2019
• 

  Iron Mountains LLC

  Sept 2021 - Mar 2022

  Systems Administrator - Customer Support Applications

  Designed and Implemented Zendesk for a global multi-brand organization. Configured all automations and triggers along with custom fields. Worked with business leaders globally to determine scope needed for custom values and compliance reporting. Trained regional support teams and was fully responsible for post go-live Support. Created Dynamic Content for over 15 languages as needed for global teams. Worked with business leaders worldwide to help establish reporting criteria and build reports in Zendesk Explore. Maintained out-of-the--box Zendesk integrations as well as custom integrations built between various internal systems and Zendesk. Was solely responsible for Zendesk API usage globally. Responsible for Azure provisioning and integration with Zendesk. Trained Admins and implemented Guide for various Brands globally*Certified as a Zendesk Support Administrator by Zendesk on 2/2/2022 Show less

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  Fountain

  Mar 2022 - Jan 2023

  Systems Support Administrator - Zendesk

  Designing, implementing and communicating new Zendesk processes and featuresMonitoring, maintaining, and implementing integrations with Zendesk to ensure quality data flow and consistencyDriving the vision for our use of Zendesk and related tools, by understanding the needs of the end users and working closely together with stakeholders across the companyGathering business requirements and documenting proposals for system design and improvementsMaintaining, enhancing and creating workflows, functions and configurations within Zendesk environment according to best practicesProviding training and user assistance, to support adoption and ultimately lead to customer satisfactionCreating and maintaining Zendesk reports and dashboards, and work with our data team to expose this data via our business intelligence tool, LookerPerform system administration functions such as user management, fields, picklists, page layout management, mobile setup, data management (uploads), as well as other configuration itemsMonitor and maintain Zendesk data quality Show less

• 

  Red Rover

  Feb 2023 - now

  • Client Success Manager

    Sept 2024 - now

  • Client Success Partner

    Feb 2023 - Sept 2024