Vivek Kumar

Experience

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  Courtyard by Marriott Agra

  Dec 2015 - Mar 2016

  Internship Trainee

  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.• Handled High Volume Of Requests.• Explored in other departments to gain knowledge about other departmental operations

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  Courtyard by Marriott Bhopal

  Jun 2017 - Mar 2018

  Sr. Front Office Associate

  • Manage daily room inventory and determine room sales strategy (e.g., over- commitments), anticipate sold-out situations and determine how many rooms are over-committed and obtain satisfactory alternative.• Using Guest Experience Platform (GXP) to activate personalization with access to a global view of the guest with information on preferences and historical interactions, also giving training to other employees to how to use GXP, what are its benefits, etc.• Process all guest check-ins(FITs and Group) by confirming reservations in computer system (e.g., OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. • Ensure rates match market codes and that any exceptions are documented and include an explanation, obtain and verify proper tax-exempt information for tax-exempt guests. Show less

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  Fairfield by Marriott Pune Kharadi

  Jun 2018 - Mar 2019

  Front Office Associate

  • Review the operational plans, pricing, and hours of operations for all operations with DOR (Brand Standards outlines the specific hours of operation).• Schedule Point of Sale (H.S.I. or MICROS) training into training plan.• Communicate, meet, and review all LSOP's, processes, procedures, and system in place with Department / Division Heads.• Obtain OS&E list for department from Project Manager / GM / FC and review OS&E list / budget and inventory for guestrooms and office supplies. Show less

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  Lakmé Lever Pvt. Ltd.

  Apr 2019 - Jan 2021

  Assistant Salon Manager

  • Managed salon operations including booth leasing, bookkeeping, accounting, multi-line phone, scheduling, and social media platforms.• Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.• Consistently oversaw marketing activities that generated customer track to meet and exceed monthly corporate sales goals.

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  Enrich

  Jan 2021 - now

  Area Business Manager

  • Managing and handling first Enrich Retail store in Pune.