Grace B.

Experience

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  River Island

  Apr 2016 - Oct 2016

  Sales Advisor

  As a Sales Advisor at River Island, my primary responsibility is to deliver excellent customer service, a cornerstone of our brand experience. In this role, I assist customers in making informed purchasing decisions by offering knowledgeable advice on products and styling options. My focus is on understanding customer needs and driving sales through personalized service and effective communication. By fostering a welcoming shopping environment and proactively engaging with customers, I contribute to increased sales and customer loyalty, ensuring that each visit to River Island is a positive and memorable experience. Show less

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  Primark

  Oct 2016 - Feb 2017

  Sales Assistant

  As a Sales Assistant at Penneys, I am committed to driving sales and enhancing profitability while providing outstanding customer service. I leverage my deep knowledge of Penneys' diverse product range to effectively assist customers, promote merchandise, and implement strategic sales techniques. My role includes managing cash transactions, maintaining accurate inventory, and ensuring a well-organized and welcoming store environment. With strong communication skills and a focus on resolving customer inquiries, I contribute to a positive shopping experience and support the overall success of the store. Show less

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  IDG Direct

  May 2017 - Nov 2017

  Lead Generation Agent (English & French)

  As a Lead Generation Agent fluent in English and French, I specialize in identifying and engaging potential clients to drive business growth. My role involves generating leads through various channels, including cold calling, email campaigns, and social media outreach. With strong communication skills in both languages, I excel in building relationships, qualifying prospects, and setting up meetings for the sales team. My ability to analyze market trends and adapt strategies ensures effective lead generation and contributes to achieving sales targets. Show less

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  Argos

  Aug 2018 - Jan 2019

  Customer Service Advisor

  As a Customer Service Advisor at Argos, I excel in delivering exceptional service and support to customers. My role involves efficiently addressing inquiries, resolving issues, and providing accurate information about products and services. With strong communication skills and a customer-focused approach, I expertly manage transactions, handle complaints, and ensure a seamless shopping experience. My ability to remain calm under pressure and solve problems effectively contributes to high customer satisfaction and operational efficiency, ensuring that every customer leaves satisfied with their experience at Argos. Show less

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  Citywest Hotel

  Jul 2019 - Jul 2021

  As a Front Desk Receptionist, I am skilled in providing exceptional customer service and managing daily office operations. My role includes greeting visitors, handling phone calls, and coordinating appointments. I excel in maintaining a welcoming environment, managing correspondence, and ensuring smooth front-desk operations. With strong organizational skills and a friendly demeanor, I am dedicated to delivering a positive experience for all clients and visitors while supporting the efficient functioning of the office. Show less

  • HSE Administrator: Citywest Hotel - COVID-19 self-isolation facility

    Mar 2020 - Jul 2021

  • Front Desk Receptionist

    Jul 2019 - Mar 2020
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  Designer Group

  Jul 2021 - Jun 2022

  Office Administrator

  Office Administrator with a strong background in providing comprehensive administrative support to engineering teams. Skilled in managing schedules, coordinating meetings, and handling correspondence, I excel in ensuring smooth daily operations and supporting team productivity. My organizational skills and attention to detail enable me to efficiently handle a variety of tasks, contributing to the overall success of the team and enhancing operational efficiency.

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  Accenture

  Jun 2022 - Nov 2023

  Data Analyst

  As a Data Analyst at Accenture, I specialized in ensuring the safety and functionality of online platforms reliant on user-generated content. My role involved analyzing data to enhance platform performance, develop actionable insights, and uphold high standards of content quality. Proficient in various data analysis tools and techniques, I excel at transforming complex datasets into clear, actionable recommendations that drive operational improvements and support strategic goals.

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  TaxZap

  Dec 2023 - Apr 2025

  Tax Agent

  As a Tax Agent, I help clients maximize their tax refunds and ensuring accurate, timely return filings. With a strong focus on customer service, I guide clients through the tax process, answering questions and resolving issues to make tax season stress-free. My goal is to provide personalized support, helping clients get the most from their returns while ensuring full compliance with tax laws.

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  TRANSLIT

  Aug 2024 - now

  Interpreter

  As a skilled Interpreter, I facilitate clear and accurate communication between individuals who speak different languages. I have experience in interpreting for Prometric DTT, legal settings, and working with refugees. With expertise in Lingala, I provide precise and culturally sensitive translations across various environments, ensuring that all parties understand each other and that the nuances of the original message are preserved. Dedicated to bridging language gaps, I am committed to delivering exceptional service and maintaining professionalism in every interaction. Show less