Jennifer A.

Experience

• 

  Seaport Sundae School Ice Cream Shoppe

  Jun 2010 - Jul 2011

  Server/Cashier

  Open/close shoppe; cashiering; food preparation and serving; cleaning shoppe; handling customer service.

• 

  Sports Authority

  Feb 2013 - Apr 2014

  Sales Associate

  - Collaborated directly with brand representatives (e.g. Nike)for merchandising & organization.- Built or set up brand displays/mannequins/tables.- Freight received, coded, censored & restocked merchandise.- Promoted to train new hires in counter sales & stock.

• 

  IO

  Jul 2013 - Aug 2013

  Product Management Intern

  - Worked closely with the company executives to brainstorm & ghostwrite blog posts to translate data center tech to laymen.- Copy-edited & created shorthand for research & marketing meeting reports.

• 

  Antique Electronic Supply

  Apr 2014 - Nov 2017

  - When promoted, shrunk department by 20% & added title of International Sales to position.- Rectified all noted or errored orders in ERP system.- Rectified inventory discrepancies between ERP and warehouse.- Continued previous tasks when customer service team requested assistance or there was downtime.- Resolved all escalated customer service contacts while entering inbound international sales orders.- Organized & processed accounts receivable checks, balanced company bank account, & contacted past-due account contacts. Show less

  • Office Manager / International Sales / Accounts Receivable

    Feb 2016 - Nov 2017

  • Customer Service Representative

    Apr 2014 - Feb 2016
• 

  PayPal

  Feb 2018 - May 2021

  - Answered general & debit card package customer service questions by phone- mostly inbound.- Intermittently led team meetings & stand-ups.- Lead dept in time management & work proficiency goals.- Used graphic design skills to create & maintain multiple department "cheat sheet" graphics.- Leader/Member of inter-dept Recognition Team for teammate morale, building & decorating department holiday experiences.- Spearheaded diversity & inclusion initiatives.- Mentored new hire classes with group calls & partnering. Show less

  • Universal Customer Financial Services Agent - Australia

    May 2019 - May 2021

  • Global Customer Financial Services Agent

    Feb 2018 - May 2019
• 

  Youth Development Institute

  Jul 2021 - Jul 2021

  Youth Care Worker
• 

  Centria Autism

  Sept 2021 - Mar 2022

  Behavioral Health Technician

  - Created a fun & supportive learning environment for children with autism.- Implemented educational programs & behavior interventions as designed by a Behavior Analyst Supervisor.- Supported independence with adaptive living skills & collected clinical data & tracked progress.

• 

  SMS Assist, L.L.C.

  Nov 2021 - Jan 2023

  Renovation Coordinator

  - Received, created, and responded to vendor requests via emails, telephone calls, and in-system communications.- Aided colleagues, managers, and customers through regular communication and assistance, by gathering and organizing materials to support operations.- Entered data, generated reports, and produced tracking documents.- Coached employees through analytical projects and complex problems.- Evaluated report data to proactively adjust and enhance operations, locating a 15% possible excess in expenditures.- Adjusted job assignments and schedule to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands. Show less

• 

  Grow Sciences

  Nov 2022 - Feb 2023

  Harvest Technician

  - Harvest cannabis for multiple post-production techniques including bucking, and fresh-frozen harvesting for BHO and Rosin.- Monitor grow and dry rooms for correct temperature and humidity and continuously recording such data for record keeping and quality control.- Quality control such as the ability to scout plants for pest and disease.- Weighing, vacuum sealing, and transporting cannabis for post production.- Maintain and clean tools, equipment, and materials used in operations. Show less

• 

  BuildZoom

  Mar 2023 - now

  Lateral Promotion.Increased book size and incorporation of Enterprise projects in conjunction with existing Residential project book.

  • Enterprise Associate Project Manager

    Feb 2024 - now

  • Associate Project Manager

    Mar 2023 - Feb 2024