Lydia Goodner, PMP, PMC-II, CSSWB

Experience

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  RHEMA Bible Church/Kenneth Hagin Ministries

  Aug 2008 - Jun 2012

  Publications and Digital Production Designer

  I supervised the graphic layout, design, and production of marketing and outreach materials including magazines, websites, online presence, themed events, promotional materials, and a 150+ page yearbook.• Promoted to full-time status within six months for consistently outstanding performance and imaginative creative development as a part-time yearbook designer for the onsite school.

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  TCP Global Solutions

  Jun 2012 - Feb 2013

  Digital Marketing Specialist and Project Manager

  At TCP Global Solutions, I oversaw daily client marketing efforts including progress reporting, remote collaboration, and task integration for an online community development and marketing technology solutions company.• Introduced a new operational/workflow strategy to support the sales department through the automation of CRM functions for marketing and communications pipelines.

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  Collipsis Web Solutions, LLC and Paige1Media, LLC

  Mar 2013 - Aug 2014

  Senior Web Designer

  As the Senior Web Designer, I produced high-quality graphics and media for marketing, publications, and website development companies requiring the adept utilization of cloud-based project management tools to simplify approval tracking and progress reporting.• Delivered intuitive support, assistance, and guidance on website development, design assets, and publications to 15+ clients ranging from non-profit organizations to national companies.

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  Courtesy Care Cleaning and Restoration

  Sept 2014 - Feb 2016

  Office and Marketing Coordinator

  During my time with Courtesy Care, I supervised an array of critical office and marketing management functions including specialized customer service projects, data-driven campaign planning, website redevelopment, and search engine optimization.• Maximized profitability by leveraging innate customer service talents across the client pipeline to exceed $1 million in annual revenue for the first time in company history• Expanded overall customer satisfaction and retention by 150% through strategic customer service-based projects including formalized communications, improved intake protocols, and lifecycle journey tracking Show less

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  NALS...the association for legal professionals

  Feb 2016 - Jul 2019

  Interim Executive Director

  Coordinated meetings, fundraising campaigns, technology solutions, and organizational rebranding efforts for a national association of legal support professionals. Expedited critical administrative functions including annual budget development for the Board of Directors and editorial tasks for @LAW magazine. • Enhanced remote-working efficiency by transitioning board members and staff to virtual office hours with an open-channel communication system. • Led staff of three individuals while managing twelve board members as Interim Executive Director. Along with 40 volunteers to plan, manage, and direct the vision of association’s events, publications, and marketing efforts • Optimized the planning and execution of four national events with 200+ attendees by migrating 1500+ members into an online discussion board. • Increased membership and benefits awareness by 90% through the establishment of the first-ever virtual membership award for volunteerism Show less

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  ICF

  Jul 2019 - Nov 2022

  Product Manager (Senior Operations and Communications Specialist)

  Collaborated cross-functionally while applying Agile methodology to design, develop, and implement workflow improvements using new and emerging technology solutions. Unified the efforts of large, geographically dispersed, virtual teams while fostering a collaborative and inclusive environment. • Led a team of five individuals through the strategic planning and execution of product assets, leveraging user advocacy, data insights, and reporting to drive product roadmap decisions. • Optimized virtual team operations by implementing PMO office strategies and activities, enhancing collaboration and stakeholder engagement • Expanded the subscriber database by over 60% with continuous incremental increases through low-burden engagements to drive user tech adoption. Show less

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  Project Management Institute

  Nov 2022 - now

  Collaborated cross-functionally to create and manage go-to-market strategies and plans. The product portfolio focused on innovative products and projects around Generative AI for the organization's primary customer base, project management professionals. • Led a team of 16 individuals through strategic planning and execution of the organization’s first generative AI course for project managers provided to 14,000 users within three days of release • Focusing on processes such as product positioning, enablements, product messaging, buyer personas, key performance metrics, and aligning to customer needs • Promoted to Product Marketing Owner within seven months for exceptional performance and effective management as a Product Owner Show less

  • Product Owner | Emerging Product Marketing

    May 2023 - now

  • Product Owner | Wicked Problem Solving

    Nov 2022 - May 2023
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  Integrated Concepts Inc.

  Jan 2024 - now

  Program and Project Management Consultant