Experience

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  Pc warehouse computers inc

  Jul 2002 - Sept 2006

  Lead technician

  • Administrated Dave's Marketplace corporate server that sends payment batch files to the merchant vendor utilizing a Microsoft NT server and a dial-up connection.• Generated a new line of business to the company in 2004 becoming the largest service center in the state for Apple repairs.• Executed component-level repairs on laptops requiring soldering and desoldering components.• Managed the largest selection of cables in the state including null modem, patch cables, and serial cables of all pinouts.• Performed physical inventory monthly for the entire warehouse.• Assembled and programmed custom desktop computers to fulfill orders. Show less

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  The computer store llc

  Oct 2006 - Sept 2019

  Technical director

  • Engineered company infrastructure leveraging group policies, web apps, Active Directory, and MySQL databases.• Recruited students at local schools for internships to promote the field and give them exposure to the industry.• Promoted my business with TV commercials, local ads, and by joining the local business association board of directors.• Created a new revenue stream by offering on-premises and remote support contracts for SMBs.• Conceptualized and executed a custom truck driving simulator for tractor-trailer driving schools to train students. Show less

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  The walt disney company

  May 2018 - Jan 2020

  Ride and show technician (rst)

  • Electrical ride and show technician for the Toy Story Midway Mania vehicle cycle program.• Sustained animatronics from blueprints and verified safety controls nightly.• Staged ready spare game servers in ECC for Toy Story Midway Mania ride scenes.• Rebuilt all Toy Story Mania’s ride vehicles' trolley assemblies to correct an inconsistency from the blueprints.• Created and completed high-priority P5 work orders against the attractions at Hollywood Studios Attractions West.

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  Disney experiences

  Jan 2020 - now

  • Planned and deployed the Island Resorts registers, front desk, mobile order, time clocks, dining reservation system, and kitchen technology.• Technical project lead for Matra to DSP point of sale systems conversions across Disney North America.• Built a SharePoint site for my department with a knowledge base of SOPs, technical guides, and training documentation.• Technical project planner for the merchandise printer refresh which includes all Disney SWNA and SENA segments.• Leading a team of 40 unionized computer system technicians to sustain all end-user shared technologies.• Mentor our working foreman on efficient management of our daily workloads.• Scrummed with the product delivery team to get funding and plan for the ConnectSmart host printer refresh.• Spearheaded Hurricane Milton efforts with the vice president of technology to pull 250 POS terminals. Show less • Defined new standard procedures including training and support documentation for sustaining new equipment.• Developed equipment staging process and logistics to ship equipment to all Disney merchandise business segments.• Partnered with product delivery architects and engineers to develop and deploy multiple custom wireless solutions.• Identified defect in new hardware and successfully engaged HP for a large company compensation.• Participated in bi-weekly scrum meetings with the project team to identify and triage rollout issues.• Managed a project team of 12 union cast members and contractors to stage and deploy merchandise systems on schedule.• Identified a critical issue concerning new print equipment and incompatibility with existing paper supply. Show less • Tier II field support for POS systems, kitchen technology, printer support, resort technologies, and shared mobile devices.• Engaged with leaders from various lines of business to resolve complex and business-critical incidents with clear resolution.• Installed temporary technologies for special events working with project managers and event coordinators.• Autonomously closed assigned incidents without supervision using a company vehicle.• Deployed and sustained proprietary company technologies across central Florida. Show less

  • Planned Work Specialist - Electrician

    Jun 2024 - now

  • WF Computer Systems Technician

    Nov 2022 - Jun 2024

  • Computer Systems Technician

    Jan 2020 - Nov 2022