Daria Maksimova

Experience

• 

  VOIR Inc

  Sept 2018 - Aug 2019

  Project Manager

  - run collaborations with digital departments of Sephora, Guerlain, Dior, Givenchy for Augmented Reality solutions- organized team work via Asana and Trello- managed troubleshooting requests- gathered feedback, identified areas of improvement, recommended ways to increase performance- made public presentations about the company and its solutions⭐️ Achievements: launched pilots for 5 brands, 30 stores, in Europe and CIS region

• 

  Heads and Hands

  Oct 2019 - Sept 2020

  Senior Account Manager

  - was responsible for pre-sales and sales of web and app development projects- communicated with top-tier clients at multiple levels (including senior stakeholders)- identified clients’ business needs- prepared proposals and sale decks in close collaboration with design and development teams- negotiated terms, overcame objections- identified opportunities for new partnerships (using Linkedin and Facebook)⭐️ Achievements: closed deals with the an average bill of 105k USD, consistently exceeding sales quotas Show less

• 

  YoHe

  Oct 2020 - Jun 2022

  - guided the CS team on how to manage expectations, provide excellent service, and handle escalations- continuously worked on improving the customer experience - collaborated with the product team to improve the product based on the clients’ needs- represented the company at industry events to drive awareness- trained new team members- enhanced the CS knowledge base⭐️ Achievements: revamped the customer onboarding guidelines; implemented customer success planning and Health Score tracking; shaped the employee onboarding process, implemented the knowledge base and employee grades system Show less Built long-term relationships with enterprise clients by:- running the post-sale engagement, retention and growth, providing both technical and strategic support- creating a success strategy and training program according to the clients' needs and long-/short-term business objectives- assisting in UX (User Experience) Research, analytics and following solutions- driving successful clients’ renewals, higher engagement, contract expansion and advocacy- connecting clients’ needs and development team’s backlog to improve the productSupported sales to enterprise clients by:- leading pre-sale projects- presenting the results to C-level executives- posting marketing cases and success stories⭐️ Achievements: converted pilots to paying customers with a conversion rate of 80%, posted 8 case studies Show less

  • Head of Customer Success

    Jan 2022 - Jun 2022

  • Customer Success Manager

    Oct 2020 - Dec 2021
• 

  Bayzat

  Jul 2022 - now

  Senior Customer Success Manager & Pod leader

  - Developing and growing relationships with strategic external stakeholders (C-level)- Managing Customer Success Executives, addressing escalated client issues- Expanding revenue through upsell and cross-sell opportunities- Driving ideas and initiatives across the entire organisation to ensure OKR’s are achieved