Michael Cotton

Experience

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  Coburg Village

  Jan 2005 - Jan 2009

  Host/Trainer

  • Managed dinner orders and restaurant service for 250 resident retirement home• Coordinated weekly scheduling of 30 wait staff and hosts to ensure adequate coverage of all departments• Conducted performance reviews of all wait staff • Opened and closed restaurant each day by calculating inventory, prepping dining room, and attending to all details• Communicated monthly with residents about dining services improvements

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  Fisher College

  Jan 2009 - Aug 2011

  Resident Assistant

  • Oversaw two buildings with 75 residents total through performing weekly checks to ensure safety of building and residents• Hosted two programs each month. Secured vendors and promoted events through flyers, Facebook and marquee • Served as mediator in roommate conflicts documented incidents for reporting to supervisor • Coordinated with various offices on-campus for program development and building maintenance issues

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  Boston Duck Tours

  May 2009 - Feb 2015

  Guest Service Supervisor

  • Handling customer complaints and concerns, ensuring positive customer satisfaction • Providing information about city attractions for tourists • Reporting to the CEO and company accountant on revenue made from day to day sales • Counted cash in safe at the end of each day to make sure it was correct with accurate denominations for the next day• Communicated with the dispatcher on passenger counts, sales and online/ group bookings• Analyzed customer volume and independently adjusted quantity of tours on a daily basis to maximize efficiency.• Oversaw a staff of 20+ from day to day operations Show less

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  CBS Radio

  Jan 2011 - May 2011

  Sales Intern

  • Wrote 30-second copy that was aired• Performed administrative tasks including filing, Promosuite database entry to keep track of past winners• Contacted give-a-way winners and distributed prizes in accordance with company policy• Using promosuit software updated the events portion of the WBZ website • Assisted with on-sight promotions at area attractions. • Represented WBZ at Boston’s Sports and Fitness Expo: took photographs, worked WBZ booth and promoted clients • Logged video tape footage for evening news• Reserved meeting rooms for account executives and clients Show less

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  Wayfair

  Feb 2015 - Aug 2015

  Product Specialist
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  Accenture

  Jul 2016 - now

  • Associate Manager: Workplace Operations

    Jan 2024 - now

  • Senior Client Service Analyst

    May 2021 - Jan 2024

  • Client Services Analyst

    May 2018 - May 2021

  • Location Services Associate

    Jul 2016 - May 2018