Kip Malone, MPM, MPA, MHRM, PMP, CSM, AH-MC, A-CSM

Experience

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  US Navy

  Jun 1994 - Jun 2001

  Yeoman

  Prepared daily correspondence for officers and enlisted personnel.Served as Leading Petty Officer assisting in the day to day operations and scheduling of officer and enlisted personnel.Maintained, updated service records with promotions, awards, and transfers.Handled travel arrangements for superior officers and enlisted personnel and their dependants whose travel was reimbursable.Provided counseling for enlisted personnel.

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  Hampton Roads Transportation

  Feb 2002 - Apr 2004

  Executive Assistant

  Conducted research, prepared statistical reports, and performed clerical functions. Trained and supervise lower-level clerical staff by using Microsoft Word, PowerPoint, and Publisher.Prepared invoices, reports, memos, letters, financial statements and other documentsOpened, sorted, filed and distributed incoming correspondence, including faxes and e-mail

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  Scandian Wood Floors

  Apr 2004 - Jul 2005

  Warehouse Manager

  Developed and created warehouse structure, workflow, and implemented job functions for warehouse staff.Followed standard operating procedures, safety, security, self-reliability and self-responsibility. Managed stock control to include the a timely delivery of goods Issued inventory reports, and other reports as required by using Mas 90, Excel and Word.Promoted motivation among staff to strive for an efficient and effective warehouse administration

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  Gigunito's Italian Eatery

  Apr 2005 - Jul 2007

  Restaurant Manager

  Ensured the restaurant operated efficiently and was profitable. Oversaw the day to day operations by developing high standards of quality of food, customer service, health, and safety for all employees.Trained new hires on staff policies and procedures. Lead training of higher management on human resources concerns, responsibilities and marketability.Developed more efficient training program that allowed for the growth of the business and increasing employee production.Increased yearly profits by 25% each year at my location. Lead restaurant to perfect scores on every audit held during my time as manager. Show less

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  Food Lion

  Jul 2007 - Jul 2010

  Stocker

  Provided courteous and helpful services to customers Promoted from Stocker to Lead Stocker where I supervised 6 people, Promoted to Produce, Promoted to Specialty Merchandise ClerkSet up and tore down displays for marketing strategies, and store planning Cleaned shelves, monitored expiration dates on merchandise, removed products unacceptable for sale Maintained standards according to the Grocery Standard Practice Manual.

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  City of Virginia

  Jul 2010 - Jun 2011

  Project Assistant (Contract)

  Directly supported of Virginia Beach's Emergency Communications by providing administration and logistical management by using Outlook, PowerPoint, Access, Excel, and Microsoft Word.Tracked and reviewed project progress prior to submittal of all responsible parties utilizing Microsoft Project, Visio and Access with combined server for sub-contractor and vendor.Daily reviewed data and information generated by the projects' implementing agencies and prepare information materials for briefing and review sessions.Inventoried and Controlled of ComIT Telecommunication Radio assets totaling 13.5 million dollars by using Microsoft Access and SharePoint.Familiarization and knowledge of Motorola Land Mobile Radio, data and industry standards associated with the project. Show less

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  Hampton Roads Transit

  Jun 2013 - Oct 2013

  Project Assistant (Contract)

  Directly supported of Phoenix Project for the installation of PeopleSoft 9.1 by providing administration and logistical management by using Outlook, PowerPoint, Excel, Visio and Microsoft Word.Daily reviewed data and information generated by the projects' implementing agencies, prepared information materials for briefing, and reviewed sessions to improve direct customer support and interface experience.Trained over 1100 employees in 30 days on how to access information using PeopleSoft. Show less

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  The Helpers Organization

  Nov 2013 - Sept 2014

  Director of Business Development

  Contributed to the development and refinement of the Helper's Organization vision and strategySupported the overall process of management and corporate decision-making to ensure the organization maximizes its short, medium, and long term profitability and shareholder returnsLiaised with other executive heads on the implementation of the organization's strategic and operation plansDeveloped, reviewed, and reported on the business development strategy, ensuring the strategic objectives are well understood and executed by the team. Show less

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  WellPoint

  May 2014 - Jun 2014

  Project Coordinator (Contract)

  Created and maintained SharePoint sites, organization charts, distribution lists, risk analysis grids, project logs, project schedules, temporary operational workflows and procedures documents used in transitioning the business organization through implementation and ultimately go-live. Worked with functional area experts to develop concise, complete, accurate, and clear specifications of project scope, charters, executive summary's, and deliverables for the overall project and subprojects. Managed projects as assigned by ascertaining the true needs of the project, transfer of information from management and other sources into data as needed before turning into usable information relayed to the team for implementation. Provided leadership and subject matter expertise to Project Administrators and other functional area associates new to the team or project. Show less

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  City of Virginia Beach Public Schools

  Jun 2014 - Dec 2014

  Inventory Control Specialist (Contract)

  Monitored and maintained current inventory levels; processes purchasing orders as required; tracks orders and investigates problems.Recorded purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports.Received, unpacked, and delivered goods; re-stocks items as necessary; labels shelves.Processed documents return as required following established procedures.

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  Day & Zimmermann

  Dec 2014 - Jun 2015

  Qualification Coordinator (Contract)

  Coordinated, reviewed, completed and maintained candidate qualification records.Verified and reviewed employment, education, and training in accordance with customer expectations.Created or located candidate specific qualification files. Communicated with staffers and site managers to obtain missing information.Created tracking and recertification system for ease of renewing certifications

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  City of Virginia Beach Department of Housing and Neighborhood Preservation

  Jul 2015 - Jul 2016

  Grant Manager/Administrative Technician (Contract)

  Wrote, developed, tracked and maintained grants and contracts for the Department of Housing and Neighborhood Preservation. Planned coordinated, developed and monitored budget and other activities to ensure that non-profit organizations do not go over budget.Collaborated with the Department of Housing and Urban Development and other departments throughout the state and local officials to ensure that policies and procedures are followed. Managed a 15-million-dollar budget for the fight to end homelessness in the City of Virginia Beach and surrounding areas.Inspected and completed Environmental Reviews, Historical Reviews for grant funding. Show less

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  Virginia Department of Transportation

  Jun 2016 - Jul 2017

  Program Manager Coleman Bridge

  Oversaw toll collecting operations, including its assets and contractors to ensure that key business objectives and analysis are being met.Managed the operational aspects of ongoing projects and served as liaison between the toll collectors, supervisors and VDOT.Worked with contractors and staff for enhancements needing IT support. Including working with users to provide functional specifications and system testing of IT fixes and enhancements.Served as functional point-of-contact and project manager, conducted organizational and process related manpower requirements determination studies.Established quality customer service and satisfied customers by implementing new and creative ways of dealing with the traveling public.Planned and implement budgets and payroll by ensuring the timely pay for all personnel by using PeopleSoft HCM.As project manager, I reviewed and evaluated organizational structures and missions by using interpreted data, process flow, and organizational concepts.Assisted contractors and staff members in performing change management, testing, training and business process documentation as needed.Analyzed related systems and prepared system documents on the use of an automated data management system and methodologies to support manpower workload; manipulated widely used functional area computer applications to satisfy the needs of manpower requirements determination studies and other special projects or studies.Worked with VDOT and contractors to gather and document requirements to apply system solutions to business problems.Managed performance of branch contractors with emphasis on productivity, efficiency, and service delivery.Recruited, interviewed, selected, trained, motivated, coached, and mentored toll collectors and supervisors to create an environment of harmony and peace.Identified and implemented processes that will lead to continuous improvement opportunities and customer satisfaction opportunities. Show less

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  Smithfield Foods

  Sept 2017 - Sept 2018

  Program and Project Manager

  Drive the systems strategy and communication with IT Business Partner by interpreting business rules and requirements to IT for implementation.Introduces Project Management practices and methods to members of the team by formal and informal training, coaching/feedback methods.Update business users on new functionality design & roll out of supply planning tools, web or mobile applications. Coordinate testing and training within the business, stakeholders, and vendors to ensure that the best interest of the business is met and made priority one. Work with users to manage system setting impacting system performance and/or data output.Have the basic understanding of manufacture and supply planning process Project Planning Global Capacity tool management.Monitors and supports as Super User to the following functions: Supply Planning Department, Inventory Co-coordinators and Supply Chain Analysts by assisting and developing new applications and installing them into the corporate IT structure. Supports business reporting and advanced analytics through creation and deployment of Daily Dashboards, Supply Trackers, Global Capacity management and MS Excel / Power BI / Other Implement process re-design and enhancements that promote efficiency and information transparency based on the current system.Acts as communication focal point for all systems related topics within Supply Planning Support special projects as directed Supply Chain Risk Assessments Statistical Safety Stock / Product Segmentation Special Ad-hoc projects, and SAP/HCM/Kronos implementation. Show less

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  Homefix Custom Remodeling

  Sept 2018 - Nov 2018

  Sales Representative
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  Liberty Tax

  Dec 2018 - Feb 2019

  Technical Support Representative

  Answer incoming phone calls and provide support to callers experiencing computer problems of all kinds.Listen to descriptions of customer issues and determine how and if they can be fixed.Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.Check for customer problems and fixes in the solutions database, and add new information to the database when and if new problems and keep logs of all calls answered and addressed, including dates and updates.Respond to emails and online chat requests for technical support. Show less

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  City of Norfolk, VA

  Mar 2019 - Sept 2022

  IT Project Manager

  Provided technology strategy planning and enterprise solutions management.Integrate information technologies into the company for optimal effectivenessUnderstood current and future business goals and ongoing IT issues to ensure business successDeveloped a renewal and upgrade schedule for company software programs andEnsured that employees are following computer use policies, information security, and privacyParticipated in recruitment, orientation and ongoing training of new IT staffSupervised and directed IT personnelCreated the Technical Improvement Program that allowed IT to submit a top ten list of technologies needed for the city to move forward.Managed physical security, multimedia and security camera equipment installation for city buildings and libraries.Managed the installation of Kinship software for the Department of Human Services. Show less

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  SUFFOLK, CITY OF

  Sept 2022 - Jan 2023

  Senior Information Technology Project Manager (Apex Staffing)

  Managed a team that maintain, enhance, and support finance and payroll applications.Managed databases in windows, Unix, and Linux especially the IBM and MSSQL versions.Upgraded and managed company web sites in WordPress, using plug-ins, theme and PHP customization.Led the effort to integrate source data from business systems spanning multiple organizations into the CRM platform.Install, configure and manage VMWARE ESX servers, used by engineering team for development and testing.Implement and manage network installations and design for ShoretTel VoIP telephone systems and upgrades to cabling for VoIP requirements.Develop cross browser compatible web modules using HTML, CSS, and JavaScript.Provide governance and oversight to ensure business alignment.Implement ITIL service management principles and achieve significant service improvements.Lead and integrated a DevOps group responsible for strategy, infrastructure architecture, automate release/deploy pipeline, and operational responsibility.Aided several clients with IIS for their websites.Created and updated the processes and procedures for ITSM.Supported bond development and oversight for district technology bonds.Proposed and deployed a cost savings sourcing and logistics solution.Developed PL/SQL API programs for interface with automate outbound fax server.Managed M365 Implementation for the City of Suffolk.Managed Munis software implementation.Managed Computer Replacement program. Show less

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  Conduent HR Services

  Jan 2023 - Mar 2024

  Senior Project Manager

  Provide on-site leadership for project teams by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones for the State of Florida tolling facilities.Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic goals.Building and maintaining strong client relationships that allow us to have a positive impact on the communities we serve and grow our people through work on exciting and challenging projects.Develop value-added solutions to clients' needs and lead the successful pursuit of contracts for engineering and consulting services.Increase the company's profile within the transportation industry through participation with appropriate business and professional organizations.Perform strategic planning and plan execution for both operations and business development.Planning, organizing, and supervising the work of other transportation professionals and other vendors.Effectively negotiate, plan, monitor and deliver quality projects and consulting services.Reviewing engineered designs and plans for conformance with applicable state, regional & local agency standards.Provides management and guidance to subordinate managers, enforces company and project policies, and a primary liaison between AECOM and client interface. Oversees and ensures all facets of the project are constructed in accordance with design, budget and schedule through subordinate managers and supervisors. Used Waterfall and Agile project management methodologies to complete multiple projects. Show less

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  Elevance Health

  Mar 2024 - now

  Integration IT Project Manager

  Work closely with cross-functional teams, including infrastructure, security, operations and business stakeholders to ensure project delivery aligns with business requirementsSupport the planning and execution of IT project from start to finish, including defining project scope, goals, and deliverablesDevelop detailed project plans, timelines and budgets and manager project risks and issuesConduct regular project meetings to review project status, provide updates and ensure project team members are alignedIdentify, assess and design remediation action plans for data issues and monitor their progress to completionAnalyze risks related to data, monitor key indicators, and produce monthly risk governance reports and materials for managementEnsure project delivery is within budget and tie constraints, while meeting quality standardsEffectively communicate project status, risks, and issues to stakeholders, including senior managementIdentify areas for process improvement, and implement solutions to optimize project deliverySupport multiple, simultaneous projects in a rapid development environment involving different types of technical and business partnersTrack and prepare senior management reporting documents, take ownership and follow-up with relevant stakeholdersTrack tasks, establish accountability, manage risks, and escalate issues as neededEffectively prioritize tasks and assignments across various projects is crucial to keeping them on trackFacilitate the implementation of projects, ensuring timely and efficient executionOvercome obstacles and barriers that may delay project progressGather project requirements, assess objectives, goals, and project scopes for multiple initiativesManage interdependencies or dependencies between projects or programs through collaboration, cross-functional project planning and comprehensive reporting Show less