James Langley

Experience

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  Walmart

  Jan 2004 - May 2017

  E2) Description (200 characters minimum, 2000 maximum)While in this position of authority, I directed organizational operations for 13 locations. I oversaw policies and initiatives for training team members in procedures and customer service skills. I managed the overall strategies to promote community awareness of organizational goals and empower employees to create positive customer experiences. I also developed plans and strategies to recruit qualified candidates, promote company standards of integrity and ethics, and train employees to create teams dedicated to exceeding customer expectations and increasing sales. My leadership and training led my region to exceed financial performance expectations each year of tenure, indexing 101% to sales plan and increasing sales revenue by $20Million. I was recognized for management skills with an Award for Sales Innovation and Growth and Region 41 MHWD of the year. I also managed the pharmaceutical division to increase prescription count by 5% annually, and introduced initiatives that provided increased customer service training and improved customer satisfaction from 2.8 to 3.6 on a scale of 4. Show less I was able to create store strategies to expand traffic and optimize profitability, providing the resources and training to meet goals, mentoring and evaluating staff member performances, and managing inventory levels to match consumer needs. My main duty was to oversee the daily operations and customer interactions. I ensured the atmosphere was appropriate to create positive shopping experiences that exceeded all expectations and complied with policies and procedures. I monitored the store appearance and displays to ensure adherence to company policy and safety guidelines. I provided exployees with the necessary resources to engage customers, conducting personal performance appraisals to identify training needs, and scheduling teams to meet customer plans.One of my successes was my recruitment, training and evaluation efforts. I introduced initiatives and resolved challenges to develop a positive workplace environment that reduced annual full-store turnover by 20%. This was part of the success that led the team to increase annual sales by $5Million over a two-year period and deliver 102.3% of annual profit plan. Show less

  • Market Health and Wellness Director

    Sept 1994 - May 2017

  • Store Manager

    Oct 2006 - Feb 2009

  • Store Co Manager

    Jan 2004 - Oct 2006
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  Virginia Commonwealth University

  Feb 2016 - Mar 2018

  Assistant Clinical Professor
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  Lowe's Companies, Inc.

  Jul 2017 - Mar 2018

  Service Manager

  In my current position, I am tasked with developing and implementing strategies that train and empower employees to deliver excellent customer service. I work to inspire them to be better, providing leadership and direction to multiple departments and overseeing daily operations of the retail store. I am responsible for maintaining department inventory and the displays, ensuring they match company planograms and working to create a positive shopping experience.To optimize sales, I recruit, train and manage 22 direct reports, developing staffing schedules for customer coverage, evaluating staff performances to determine compensation and training, and guiding over 100 team members in their daily tasks. I delegate daily tasks based upon team member knowledge and abilities, providing coaching and training to ensure completion of all projects, and communicate objectives and goals to align with expectations.I also take pride in monitoring activities to ensure legal compliance and adherence to company policies and procedures. It is up to me to champion the creation of a safe and productive workplace that encourages consumer satisfaction. Any escalated customer inquiries and challenges are handled effectively and efficiently by me. I performing root cause analysis and determine solutions that adhere to company policies and procedures.One of my main tasks is to conduct competitive intelligence marketing and review customer surveys to identify local trends and pricing. Show less

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  Bass Pro Shops

  Mar 2018 - Aug 2021

  CLUB Manager
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  Wintergreen Resort

  Sept 2021 - now

  Accounting and Ticketing Manager