Deep Enrich
Boris Arsov
Web Design and Programming Projects
414 followers
Skopje, Skopje Statistical Region, North Macedonia
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About me
Experienced Service Support Manager in the Secure Communications Industry | ITIL 4 certified
Education
Electro Technical School Centre "Mihailo Pupin"
1994 - 1998Computer Science
European University Skopje
2004 - 2008Bachelor of Engineering - BE Computer Software Engineering
Experience
/
Jan 1997 - Jan 2007Web Design and Programming ProjectsWorked on various web design and programming projects for educational and private firms
State Statistical Office
Jan 2002 - Jan 2002Census TakerParticipated in the Census of Population, Households, Dwellings, and Agriculture Holdings
Pivara Skopje AD
Jan 2007 - Jan 2007Beverage Freezer Census TakerConducted census of beverage freezers and entered statistical data
ALFA TV
Jan 2008 - Jan 2008Technical Support SpecialistWorked with "Inscriber Title One" for service and technical support
Makedonski Telekom AD
Aug 2009 - Aug 2019Customer Technical Support EngineerProvided second-line technical support for mobile phones and servicesConducted employee training and customer meetingsSet up mobile devices, performed content transfers, and configured email
Airbus Defence and Space
Aug 2019 - nowService Delivery ManagerMonitor infrastructure and support servicesManage service levels, incidents, configurations, and problemsAdminister Atlassian Jira and Confluence systems
Licenses & Certifications
Security Clearance - Secret
Directorate for Security of Classified Information of Republic of MacedoniaFeb 2021- View certificate
ITIL® Foundation Certificate in IT Service Management
AXELOS Global Best PracticeNov 2019
- View certificate
ITIL® 4 Strategist Direct, Plan and Improve Certificate
AXELOS Global Best PracticeJan 2021 
Security Clearance - NATO Secret
NATONov 2020
Languages
- enEnglish
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