Kyle Duca

Experience

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  National Association of Criminal Defense Lawyers

  May 2012 - Jul 2012

  Graphic Intern
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  Safeway, VA

  Jan 2014 - Jan 2015

  Food Clerk

  Customer Service: Handled all steps of customer checkout transactions, becoming one of the store’s most proficient cashiers.

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  Safeway

  Jan 2015 - now

  Assistant Front-End Manager

  Team Management and Staff Scheduling: Manage 10–15 staff per day, overseeing staff schedules and ensuring excellent customer service.Dispute Resolution and Customer Retention: Address queries and complaints, such as price discrepancies, system errors, and unsatisfactory service, resolving issues and increasing customer retention.Technical Training and Troubleshooting: Train employees, including 20 cashiers, at home store. In addition, trained 15 employees at other locations, providing instruction on troubleshooting methods for self-checkout systems.Team Leadership and Operations Management: Served as interim evening manager for 18 months, overseeing both front- and back-end store operations from 4–12 p.m. with no supervision and independently resolving staff, customer, and technical issues. Show less

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  The Firehose Project

  Jan 2017 - Jan 2018

  Full-Stack Web Development Trainee

  Programming Languages: Utilized multiple programming languages—such as HTML, Cascading Style Sheets (CSS), Ruby, Ruby on Rails, and JavaScript—to carry out real-world projects. Object-Oriented Programming and Application Programming Interfaces: Applied object-oriented programming and application programming interface (API) concepts, enhancing web and software development skills. Web Applications, Application Development, and Heroku: Used the Rails framework to build 5 database-driven applications, which were hosted on Heroku. These applications included a Yelp clone that integrated Google Maps API, a video streaming platform with complex user interfaces, and a dynamic to-do list powered by JavaScript. International Team Coordination and User Interface Design: Coordinated with an international development team to create an online chess application, building the logic of individual pieces and integrating the pieces into the database/user interface. Utilized tools such as GitHub, Trello, and Slack to facilitate collaboration across time zones and ensure project completion. Show less