Experience

• 

  Vertex business services

  Sept 2010 - Dec 2011

  Customer service specialist

  Managed billing accuracy including processing billing calls, investigating meter read, and other requests relating to paymentHandled all customer service account issues such as emergency calls, processing customer move-ins, compensation requests, and changes to accountsMade referrals and processing requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy or other programs, as necessaryProcessing order inquiry calls, initiate service orders, and provide service order status updatesMeeting individual deadlines, metrics, and goals. Multi-tasking while effectively focusing on priority issues. Working cooperatively in a group environment to achieve common goals Show less

• 

  Pnc

  Jun 2012 - Dec 2012

  Loan closing specialist

  Received inbound customer service calls regarding bank loansPrepared and/or reviewed all loan documents for competencies and accuracyAssisted customers with scheduling appointments to finish the loan closing processAnswered questions about the loan and gave a status update of the loan application

• 

  Purpose of life healthcare agency

  Jul 2013 - Dec 2013

  Home health aide

  Provided aid for people who are disabled, chronically ill, cognitively impaired, and/or elders who needs assistance in their homesHelped individuals maintain as much as independence as possible while providing light housekeeping duties such as home management and meal preparation

• 

  Fayette resources inc

  Dec 2014 - Jan 2017

  Direct support professional

  Provided direct care and support services to individuals with developmental disabilities in a community residential settingEssential functions include: support individuals with self care, health care, domestic skills, nutrition needs, vocational/educational pursuits, mobility, community integration, and money management

• 

  Beautiful and blessed

  Aug 2021 - now

  Jewelry designer

  Set goals, develop strategies, and project finances for the jewelry brandDesign jewelry items that meet quality standards, are delivered on time, and are within budgetPromote the jewelry brand and increase revenue by developing and implementing marketing and sales strategiesEnsure that the jewelry brand remains competitive and innovative by staying on top of industry trends, customer needs, and emerging technologiesDevelop and maintain relationships with customers, responding to their needs and feedback to ensure customer satisfaction and loyaltyManage the brand's budget and financial operations, including inventory management, pricing, and expensesManaging social media accounts and back office administrative tasks Show less

• 

  The gifted global

  Mar 2022 - now

  Administrative representative

  Back office administrative tasks and social media accounts management Develop and implement goals and strategiesEstablish and maintain relationships with customers, responding to their needs and feedback