Feras Salama

Experience

• 

  Afran (Le Croasant) Company

  Mar 2015 - Dec 2015

  Assistant Operations Manager

  • Profit maximizing by minimizing waste & forecasting best sellers’ products.• Shops management.• Leading workers distributed over the shops. • Quality assurance using KPI strategies.

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  Lexus

  Oct 2016 - Feb 2017

  Service Adviser Engineer

  • Maintenance management via SAP system.• Process planning.• Lead technician group in different departments.• Daily maintenance reporting.

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  Esnad Insurance Brokerage Company

  Mar 2017 - Dec 2021

  Motor Underwriter & Customer Service supervisor- Operations

  • Motor Underwriting.• Assess applicants' risk.• Create proposal forms via data analyzing.• Negotiate terms & conditions with insurance companies and clients to close deals.• Policies, agreements, & SLA auditing.• Create comparison sheets between submitted quotations.• Solutions advising, solving contracts & operations problems.• Key accounts management & customers contact.• Weekly department reports to Operations Manager. • Quality assurance using KPI strategies.• Projects management.• Compliance management to follow SAMA regulations. عرض أقل

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  NRRC | هيئة الرقابة النووية والإشعاعية

  Jan 2022 - now

  • Manage relationship and effective communication with the stakeholders through various active channels.• Develop mechanisms, modeling, and promoting service standards.• Provide necessary information and recommendations to meet stakeholders' requirements and needs.• Develop reporting (KPI) and analytics tools in line with best practices to ensure continuous development of the services quality.• Develop Frequent Asked Questions (FAQ) in coordination with the related departments.• Communicate with the beneficiaries to collect data, analyze requests, send circulars, and arrange campaigns.• Weekly department reports to the Department Manager.• Monthly department reports to be submitted to the VP.• Project Management عرض أقل

  • Stakeholders Relations Specialist

    Apr 2024 - now

  • Senior Scientific Researcher

    Jan 2022 - Apr 2024