Experience

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  Hp

  Sept 2011 - Dec 2015

  HP Inc (from 11th of Sept’11 to 31st of Dec’16)During my tenure at HP Inc, I've held key roles contributing to operational excellence and client satisfaction. As a Production Lead, I led a team of 18 members handling LAR Financial Claims, serving as the primary contact for team members, clientele, sales, and management. I managed escalations, queries, and dispute resolution while ensuring efficient processing within agreed timelines. Additionally, as a Senior Process Associate, I specialized in data administration and played a pivotal role in various projects, including AMID, Latin America GSB tiering, and Install Base management. My contributions in process improvement, data analysis, and client support have been instrumental in driving success and enhancing operational efficiency at HP Inc. Show less

  • Team Lead

    Mar 2014 - Dec 2015

  • Senior Process Associate

    Jan 2013 - Mar 2014

  • Process Associate

    Sept 2011 - Jan 2013
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  Accenture in india

  Jan 2016 - May 2021

  I was responsible for ensuring that employees received critical training to perform their jobs effectively and addressed any issues or concerns they encountered. Additionally, I developed and implemented staffing plans, provided ongoing feedback and coaching, and ensured the execution of individual development plans. I managed operations and processes, optimizing service delivery performance through the effective use of processes and tools, and achieved efficiency gains and productivity targets. Furthermore, I ensured the operationalization of business controls and compliance with quality management systems, particularly regarding data privacy and confidentiality norms. Show less

  • Business Advisory Senior Analyst

    Jan 2016 - May 2021

  • Business Advisory Analyst

    Jan 2016 - Jun 2018
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  Ey

  May 2021 - now

  Microsoft Alliances and Ecosystem relationship

  • Associate Manager

    Jan 2023 - now

  • Assistant Manager

    May 2021 - Jan 2023