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Shaneel Narayan

Shaneel Narayan

Retail Salesworker

Followers of Shaneel Narayan261 followers
location of Shaneel NarayanSuva, Central, Fiji

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  • Timeline

  • About me

    HR Generalist | Radisson Blu

  • Education

    • The University of the South Pacific

      2020 - 2023

  • Experience

    • Digicel Group

      Dec 2019 - Mar 2020
      Retail Salesworker

    • Jacks of Fiji

      Dec 2022 - Dec 2022
      Retail Salesworker

    • Digicel Pacific

      Jan 2023 - Mar 2024

      -Efficiently addressed customer inquiries and concerns via various communication channels, including phone, email, and chat.-Provided customer service by actively listening to customer needs and finding appropriate solutions.In-depth product knowledge to guide customers through troubleshooting processes and service-related inquiries.-Collaborated with cross-functional teams to resolve technical issues, billing discrepancies, and service disruptions promptly.-Maintained accurate records of customer interactions and inquiries using CRM software-Contributed to improving customer satisfaction by identifying recurring issues and suggesting process improvements to enhance service quality.-Adapted to a fast-paced and dynamic environment, handling high call volumes while delivering personalized support to each customer. Show less

      • Customer Care Agent

        Jun 2023 - Mar 2024

      • Human Resources Assistant

        Jan 2023 - May 2023

    • Vuvale Outsourcing (BDE Group)

      Mar 2024 - Aug 2024
      Human Resources Assistant

    • Radisson Blu Resort Fiji, Denarau Island

      Aug 2024 - now
      Human Resources Generalist

  • Licenses & Certifications