Dominic Buzzelli

Communications Center Supervisor/Dispatcher

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Johnson City, Tennessee, United States

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Timeline
About me
Technology Analyst at Accenture
Education
- North Eastern University
  2004 -
  EMT Certificate Program Emergency Medicine
- Community College of the Air Force
  2007 -
  A.A.S. Police Science
- Community College of the Air Force
  2007 -
  A.A.S Crinimal Justice
- Grand Canyon University
  2014 -
  Master of Business Administration (MBA), Ken Blanchard Executive MBA Business/Leadership
  Covers the fundamentals of business, including finance, accounting, economics and quantitative studies, in addition to operations management. In small dynamic learning environments, you evaluate departmental functions from a managerial stance and discuss innovative strategies with expert faculty and professionals with diverse backgrounds and perspectives.
- Grand Canyon University
  2011 -
  B.S. Emergency Management
  This public safety and emergency management degree offers an understanding of the fundamentals of emergency management, while providing an interdisciplinary course of study in the skills and practices of emergency planning and management. It highlights the application of research methodology; the utilization of communication skills at the personal, professional and public level; and the development of professional skills and knowledge in the fields of public safety and emergency management.
Experience
- USAF
  Jan 2003 - Jan 2006
  Communications Center Supervisor/Dispatcher
  Supervised emergency communications center:Emergency response management and facilitationLaw enforcement response managementTrack, monitor all shift personnel
- USAF
  Jan 2007 - Jan 2013
  Managed a customer service office and credentialing program. Created, programmed and produced secure credentials for restricted access facilities. Involves technical expertise as well as general managerial duties such as customer relations/issues, scheduling, inventorying, purchasing supplies, budgeting, etc. Conducted regular training with staff and group sessions with 75-100 personnel. Wrote and edited technical publications Supervised 20-25 personnel during all daily operations. Manpower planning, scheduling, project management. Conducted Law Enforcement operations, emergency response procedures, incident management. Logistics, Readiness and Mobility planner.Organized, equipped, processed personnel for global deployment.Supply chain management, passport/visa processing, records, create/maintain man power documents.
  - Restricted Area Credentialing Program Manager
    Jan 2010 - Jan 2013
  - Operations Shift Supervisor
    Jan 2006 - Jan 2010
  - Supply Chain and Logistics Manager
    Jan 2007 - Jan 2009
- Independent Contractor
  Jan 2014 - Jun 2015
  IT Technician & Help Desk Service
  Provided contract IT services for home computing and small businesses.
- Accenture
  Oct 2017 - now
  Technology Analyst
  Online learning platform/LMS coordination and trainingQuality Assurance and Training ManagementDefect Management
Licenses & Certifications
- Lean Six Sigma Green Belt (ICGB)
  ValueAdded 616
  Apr 2021
- IC Agile Professional
  International Consortium for Agile
  Feb 2020
- A+
  CompTIA
  Oct 2014
Volunteer Experience
- Board of Advisors
  Issued by Laity Institute of the Arts on Apr 2014
  Associated with Dominic Buzzelli