Ashley Thacker

Ashley Thacker

Customer Suppport Associate

Followers of Ashley Thacker609 followers
location of Ashley ThackerLos Angeles Metropolitan Area

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  • Timeline

  • About me

    Digital Workplace Services & Technology Operations Management Recruiter at TEKsystems

  • Education

    • Loyola Marymount University

      2019 - 2019
      Human Resources Management Certification Human Resources Management/Personnel Administration, General A
    • Santa Monica College

      2009 - 2010
      Business Administration and Management, General
    • Santa Rosa Junior College

      2012 - 2013
  • Experience

    • TEKsystems

      Nov 2015 - Jul 2019
      Customer Suppport Associate

      ● Completion of assigned projects and tasks while delivering exceptional internal and external customer service. ● The ability to enter data with accuracy and consistency and manage system information, while maintaining personal credibility, high standards and good character. ● Director, recruiter and client partnership with consultant onboarding and payroll processes. ● Coaching and developing peers on how to be successful in the role. ● How to handle voluntary or involuntary terminations such as processing final pay, Workers Comp. ● Knowledge of CA payroll auditing and collection processes. ● Technical professional onboarding process, ie; submitting backgrounds, drug tests, and processing I-9 verifications. ● A key member of a women’s employee resource group. I handled meetings and event coordination. ● Answering phones and handling high call volume, while maintaining excellent customer service. ● A liaison to bridge communication between field offices and corporate partners. ● Managing daily reports effectively in and out of excel and InfoPath. ● Processing of external expenses ● 1​st ​and 2​nd​ quarter team completion of 100% of all completed compliance, time cards, I-9’s, and new hire paperwork. ● Communicate with Directors, Project managers, Program managers, consultants to discuss policies and procedures. ● Produced financial report for directors daily and weekly. ● Travel to assist other offices in other states with attrition and training new hires. ● Assistant to CSS and HR- following Federal and CA laws and regulations while maintaining confidentiality Show less

    • Parker Meggitt

      Jul 2019 - Nov 2019

      ● Run with new hire onboarding. including running background checks, I-9 verifications, export controls, signing of new hire paperwork, and requesting required accesses and equipment. ● Handle all verifications of employment, unemployment and disability requests. ● Conduct new hire orientations and explain benefits, policies and procedures, employee handbook, and tour of the facility. ● Handle weekly and monthly reports for HR and payroll department. ● input and update all employee data in HRIS system. ● Create access badges to facility and Kronos timekeeping badges. ● A member of the safety team. I conduct weekly safety trainings with HR department. ● Handle billing, timecards, and PO requests in SAP Show less

      • Human Resources Representative

        Jul 2019 - Nov 2019
      • Human Resources Representative

        Jul 2019 - Jul 2019
    • TEKsystems

      Nov 2019 - now

      Develop recruiting strategies to identify qualified candidates by using various networking tools• Evaluate the strengths and weaknesses of candidates through our screening process• Negotiate wages, benefits and other terms and conditions of employment with candidates• Oversee pre-employment steps, including reference checks and background and drug tests• Communicate details of new assignments and manage contract employees while on assignment• Partner with TEKsystems sales support to identify top accounts and target skill sets• Maintain relationships with business contacts to gain industry knowledge and obtain referrals• Prospect and network with prospective consultants regarding employment opportunities in each local market Show less

      • Dynamic Workplace Services Recruiter at TEKsystems

        May 2020 - now
      • Customer Support Associate

        Nov 2019 - May 2020
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Ashley Thacker
      "On the Spot" Award TEKsystems Jun 2018 The "On the Spot" Award recognizes individuals that are exceeding all expectations in both hard skill performance criteria and soft skill performance criteria. The individuals that are "spotted" lice the Core Values every day and demonstrate those qualities that exemplify a high performing Field Support team member.
  • Volunteer Experience

    • Cat Cuddler/ Dog Walker

      Issued by Humane Society of Sonoma County on Jan 2012
      Humane Society of Sonoma CountyAssociated with Ashley Thacker
    • Sorter

      Issued by The Redwood Empire Food Bank on Jan 2012
      The Redwood Empire Food BankAssociated with Ashley Thacker