
Ashley Thacker
Customer Suppport Associate

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About me
Digital Workplace Services & Technology Operations Management Recruiter at TEKsystems
Education

Loyola Marymount University
2019 - 2019Human Resources Management Certification Human Resources Management/Personnel Administration, General A
Santa Monica College
2009 - 2010Business Administration and Management, General
Santa Rosa Junior College
2012 - 2013
Experience

TEKsystems
Nov 2015 - Jul 2019Customer Suppport Associate● Completion of assigned projects and tasks while delivering exceptional internal and external customer service. ● The ability to enter data with accuracy and consistency and manage system information, while maintaining personal credibility, high standards and good character. ● Director, recruiter and client partnership with consultant onboarding and payroll processes. ● Coaching and developing peers on how to be successful in the role. ● How to handle voluntary or involuntary terminations such as processing final pay, Workers Comp. ● Knowledge of CA payroll auditing and collection processes. ● Technical professional onboarding process, ie; submitting backgrounds, drug tests, and processing I-9 verifications. ● A key member of a women’s employee resource group. I handled meetings and event coordination. ● Answering phones and handling high call volume, while maintaining excellent customer service. ● A liaison to bridge communication between field offices and corporate partners. ● Managing daily reports effectively in and out of excel and InfoPath. ● Processing of external expenses ● 1st and 2nd quarter team completion of 100% of all completed compliance, time cards, I-9’s, and new hire paperwork. ● Communicate with Directors, Project managers, Program managers, consultants to discuss policies and procedures. ● Produced financial report for directors daily and weekly. ● Travel to assist other offices in other states with attrition and training new hires. ● Assistant to CSS and HR- following Federal and CA laws and regulations while maintaining confidentiality Show less

Parker Meggitt
Jul 2019 - Nov 2019● Run with new hire onboarding. including running background checks, I-9 verifications, export controls, signing of new hire paperwork, and requesting required accesses and equipment. ● Handle all verifications of employment, unemployment and disability requests. ● Conduct new hire orientations and explain benefits, policies and procedures, employee handbook, and tour of the facility. ● Handle weekly and monthly reports for HR and payroll department. ● input and update all employee data in HRIS system. ● Create access badges to facility and Kronos timekeeping badges. ● A member of the safety team. I conduct weekly safety trainings with HR department. ● Handle billing, timecards, and PO requests in SAP Show less
Human Resources Representative
Jul 2019 - Nov 2019Human Resources Representative
Jul 2019 - Jul 2019

TEKsystems
Nov 2019 - nowDevelop recruiting strategies to identify qualified candidates by using various networking tools• Evaluate the strengths and weaknesses of candidates through our screening process• Negotiate wages, benefits and other terms and conditions of employment with candidates• Oversee pre-employment steps, including reference checks and background and drug tests• Communicate details of new assignments and manage contract employees while on assignment• Partner with TEKsystems sales support to identify top accounts and target skill sets• Maintain relationships with business contacts to gain industry knowledge and obtain referrals• Prospect and network with prospective consultants regarding employment opportunities in each local market Show less
Dynamic Workplace Services Recruiter at TEKsystems
May 2020 - nowCustomer Support Associate
Nov 2019 - May 2020
Licenses & Certifications
- View certificate

Recruiter Excellence Q4 2023
TEKsystemsJan 2024 - View certificate

Talent Service Experience - Q1 2023
TEKsystemsApr 2023 - View certificate

Dynamic Workplace Services Performance
TEKsystemsJan 2021 - View certificate

Recruiter Excellence Q1 2024
TEKsystemsApr 2024 - View certificate

Recruiter Excellence Q2 2023
TEKsystemsJul 2023 - View certificate

Recruiter Excellence Q2 2024
TEKsystemsJul 2024 - View certificate

Coaching Employees through Difficult Situations
LinkedInOct 2019 - View certificate

Talent Service Experience - Q4 2021
TEKsystemsDec 2021 - View certificate

Talent Service Experience - Q4 2022
TEKsystemsJan 2023 - View certificate

Road to Contest - III
TEKsystemsMar 2022
Honors & Awards
- Awarded to Ashley Thacker"On the Spot" Award TEKsystems Jun 2018 The "On the Spot" Award recognizes individuals that are exceeding all expectations in both hard skill performance criteria and soft skill performance criteria. The individuals that are "spotted" lice the Core Values every day and demonstrate those qualities that exemplify a high performing Field Support team member.
Volunteer Experience
Cat Cuddler/ Dog Walker
Issued by Humane Society of Sonoma County on Jan 2012
Associated with Ashley ThackerSorter
Issued by The Redwood Empire Food Bank on Jan 2012
Associated with Ashley Thacker
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