Experience

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  Savitri telecom services

  Sept 2018 - Jun 2021

  Technical engineer

  • Managing nodes and troubleshoot and Perform day to day activities through NOC.• Managing Windows serves.• Handling NMS for supporting day to day activities for nodes up gradation, backups, and fault management.• Monitoring and maintaining the network using Viavi NMS for ensuring the maximum uptime of the services and technical support for O&M related issues.• Client management.• Deal with O&M regarding technical support• Plan, organize, and manage overall operations.• Maintaining SLA and MTTR.• Perform 24x7 on call duties on rotation basis as a part of incident management.• Ticket generation and follow-up with client regarding rectification of fault in optical nodes.• Managing daily excel sheets for outages, SLA management and client escalations.• Giving orientations/presentations about changes and updates in current project. Show less

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  Sks business services (india) private limited

  Jul 2021 - Mar 2022

  L3 support engineer

  • Worked on Windows Server 2016, 2019, with AD, Group Policy, Hyper-V, Clustering and Virtualizations, DHCP, DNS, File Servers, Web Server, various Operating System like windows 7,8,10, and Networking concepts.• Good Knowledge of Microsoft Windows Volume Licensing. • Working knowledge of Storage systems like SAN, NAS.• Managing Windows Backup and Recovery & concepts and Knowledge on additional backup tools preferred.• Worked on different server monitoring tools and Knowledge to remotely Manager Server through different tools. Show less

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  Symsafe india

  Mar 2022 - now

  Technical support executive

  • Managing and monitoring all installed systems and infrastructure• Installing, configuring, testing and maintaining operating systems, application software and system management tools• Ensuring the highest levels of systems and infrastructure availability• Evaluate the existing systems and provide the technical direction to IT support staff.• Plan and implement systems automation as required for better efficiency.• Formulate and design the security system in place to maintain data safety.• Maintain and supervise the inventory.• Implements warranty and support activities.• Deals with work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements. Show less