Experience

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  Medieval times

  May 2005 - Mar 2020

  Senior team member & coach

  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.• Promoted supportive, performance-oriented atmosphere by instructing employees in use of SOPs, machinery, and excellent customer service, and company policies.• Kept work areas clean, organized, and safe to promote efficiency and team safety.• Adhered to rigorous standards for customer service, merchandising and operational safety, and assist management in directing fellow team members to the same quality of performance. Show less

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  Monday night magic

  Jun 2006 - now

  Production manager

  • Support production needs by setting up and breaking down stages, moving props, and distributing supplies.• Work directly with producers, performers, technical director, and house staff to discuss strategy and mitigate issues. • Maintain cleanliness & appearance of theatre equipment including costumes, curtains, dressing rooms, and storage.• Collaborated with directors, producers, writing staff and performance teams to determine optimal performance strategies and to perfect approaches, and occasionally assisted in the performance of stock illusions & original works.• Clearly communicate with venues and staff to create a superior entertainment experience.• Lead multiple departments in an HR-level position, including interviewing, hiring, and conflict resolution.• Categorize and maintain inventory including relocation and transport.• Offer administrative consultation in the planning of production and additional events. Show less

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  Arcola country club

  Aug 2017 - Mar 2020

  Administrative assistant

  • Performed general office duties, including answering multi-line phones, routing calls and messages, and greeting visitors. • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data and created and updated physical records and digital files to maintain current, accurate and compliant documentation. Show less

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  Clara maass medical center

  Jan 2019 - Jul 2019

  Surgical technologist intern

  Scrubbed and assisted in over 200 cases (As 1st & 2nd Scrub)• ENT – Hemi-Thyroidectomy, Irrigation and Debridement, Myringotomy, Neck Exploration and Removal of Lesion, T&A (Tonsillectomy and Adenoidectomy), Tooth Extraction, Tracheotomy/ostomy, & Tubes Insertion.• General – Laparoscopic Appendectomy and Cholecystectomy, Exploratory Laparotomy, Herniorraphy - Inguinal: Open & Laparoscopic, & Resection Mesenteric Mass.• Genitourinary – Cystectomy, Cystoscopy, Hydrocelectomy, Stone Extraction, Transurethral Resection of the Prostate (TURP), Ureteropyelolithotomy, Ureteroscopy with Biopsy, & Vasectomy.• Plastic and Reconstructive – Abdominoplasty , Breast Augmentation, Brazilian Butt Lift, Capsulectomy, Corrective Eyelid Procedure, Fat injections into Buttocks, Mastopexy, Scar Revision, & Suction Lipectomy.• Obstetric & Gynecologic – Cesarean Section, Cervical Cerclage (Shirodkar’s Procedure) – removal, Chromotubation, Colposcopy, Dilation and Curettage (D&C) with & without suction, Hysterectomy (Total Abdomenal and Vaginally assisted Laparoscopic), Hysteroscopy, Myomectomy, and Salpingectomy.• Opthalmic – Chalazion Excision , Cataract Extraction (Intracapsular and Phacoemulsification), Colon Resection without Colostomy, Intraocular Implant – IOL, Pterygium Excision, Strabismus Correction - Recession And Resection, Trabeculoplasty/Placement of Drainage Shunt, Transscleral Cyclophotocoagulation, and Vitrectomy.• Orthopedic – Amputation, Bone Aspiration, Bunionectomy, Rotator Cuff Repair, Knee Arthroscopy, Ligament Repair, Meniscotomy, and Total Knee Arthroplasty.•Increased fundamental surgical skill set in pre, intra, and post-operative functions.•Helped to create a healthy, energized environment where colleagues support each other to better patient care and satisfaction.•Demonstrated knowledge and respect of the patients' right to privacy and protection of patient confidentiality.•Assisted the surgeon within scope of practice, maintaining aseptic practices. Show less

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  U.s. census bureau

  Aug 2020 - Oct 2020

  Decennial census field supervisor

  • Received extensive knowledge concerning United States Census Bureau rules and regulations.• Held daily meetings with the Census Field Manager to review team workload, scheduling, and performance reports.• Assigned duties and tasks to team members, and disciplined any who failed to follow Census requirements.• Provided training and support to team members; reviewed alerts on performance, supervised enumerators in the field to evaluate their work, as well as reviewed time and expense sheets for accuracy of information. Show less

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  Allwood family dentistry

  Oct 2020 - Jan 2021

  Front desk receptionist & dental assistant

  • Oversaw appointment scheduling and itinerary coordination for both new and existing clients and personnel, factoring in provider availability and scheduling loads• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overalleffectiveness of personnel and activities.• Generated and submitted invoices based upon established accounts receivable schedules and terms, and contacted clients with past due accounts to formulate payment plans and discuss restructuring options.• Supported dentists during procedures to restore teeth, such as dental fillings, temporary and permanent crowns, root canals and routine cleanings, while adhering to strict HIPAA guidelines at all times to protect patient privacy. Show less

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  Healthplex, inc.

  Jan 2021 - Jun 2023

  Customer service team lead

  • Create and update all training manuals and materials for Level I, Level II, and Level III Customer Service Representatives through blending of the business's goals, mission, and values with learning development initiatives to deliver high-quality training to employees.• Led training using expert learning techniques and coordinated development of training materials, including manuals, Standard Operating Procedures (SOPs), and employee handbooks.• Support the Grievance and Appeals department with returns to Customer Service; documenting trends in staffing and training for re-education or coaching purposes and following through with clients to ensure proper handling.• Monitor calls to observe employee's demeanor, technical accuracy, and conformity to company policies, and oversee CSR’s to ensure their availability to incoming calls, especially during times of high call volume.• Review and resolve escalations for members and providers in a timely manner.• Act as a liaison between internal and external departments for seamless resolution of workflow & member issues.• Report directly to the department manager to troubleshoot and advise on interdepartmental interactions.• Lead and support direct team members, as well as other interdepartmental groups, through clear communication and positive feedback. Monitor attendance and team’s adherence to breaks throughout the day.• Anticipate volume trends by monitoring ACD terminals and use appropriate judgment on supporting various queues (i.e. logging-in to the call lines as necessary). Monitor service-levels to ensure they are adequately met.• Provide web support for clients and coach or train Customer Service Representatives on web support technology.• Handled customer support emails and faxes, submitting documentation to compliance, grievance and appeals, and claims departments.• Assisted government and commercial client members and providers on phone lines and provided web support for members and providers. Show less

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  Curcio plumbing, heating & cooling

  Aug 2024 - now

  Assistant project manager

  • Spearhead all aspects of office operations, supporting aspects of human resources, payroll, and customer fulfillment.• Schedule and coordinate customer service appointments and maintenance plans, ensuring timely follow-ups.• Manage inventory requests and coordinate with supply houses for parts fulfillment.• Oversee HR onboarding, assist with employee documentation, and ensure compliance with state and federal regulations.• Assist with payroll processes and handle employment filings, maintaining accurate records.• Perform accounts receivable tasks, including check processing, payment tracking, and invoicing.• Streamline office procedures by preparing reports, organizing files, and managing phone inquiries. Show less