Neelima M.

Experience

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  Geffrye Museum

  Oct 2014 - Oct 2014

  Work Placement

  • A one-week work placement at the Geffrye Museum where I was involved in digitising hand-written data and adding it onto their online system (administrative skills)• Acted as a reception host and guiding museum visitors to the cloakroom and toilets whilst also encouraging the use of audio guides. • I also aided primary school visits and assisted teachers during demonstrations to ensure class visits were running smoothly.

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  The Hackney Pirates

  Jun 2015 - Aug 2015

  Volunteer

  • Memorised over 20 menu items in order to give customised recommendations to guests • Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction • Actively stayed informed about latest sales offerings and loyalty programs

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  TutorBase

  Sept 2017 - Jun 2018

  Tutorbase

  • Travelled to 4+ homes weekly and tutored students while balancing university for one academic year. • Utilised online services like Google Live Document to provide continuous feedback in real-time so that students were receiving fresh comments without waiting until the next lesson. • Analysed 3+ different exam boards, providing a simplified version for my students so that they could understand the criteria and apply them appropriately to their work.

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  Excel tutors

  Sept 2018 - Jul 2020

  Academic Tutor

  • Facilitated and guided booster sessions during the school holiday period, leading classes of 15+ students independently. • Organised weekly lesson plans and written 20+ progression reports every two months for parents and students guiding them on their next steps for academic improvement. • Assisted new colleagues and students, familiarising them with the code of conduct at the centre and providing a warm welcome through ice-breakers and introductions.

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  MTM

  Mar 2021 - Apr 2021

  Research Intern

  • Developed listening and accurate typing skills through transcribing video footage for 3+ projects like BBC 3, Sky, and UKTV.• Collated evidence from analysis sessions and contributed in meetings with internal stakeholders with my own convincing ideas and observations.• Assisted in an emergency pitch, being a reliable worker and managed to organise my workload to meet the current demand and still deliver in a timely fashion. • Collected relevant information about news outlets and produced succinct emails to be forwarded to colleagues as a part of their weekly update. • Utilised Zoom and Microsoft Teams to contact colleagues and engage remotely.• Researched and produced a mailer focusing on TikTok and its pivotal influence on the music industry Show less

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  Department for Business and Trade

  Oct 2021 - now

  I led strands of the professional offer for the International Trade Profession which includes communications and engagement and development. This all required me to engage with stakeholders, innovate and present to stakeholders, to bring the offer to life and promote the Profession.• Designed the refresh of the monthly newsletter, introducing mechanisms that doubled reader's engagement and click rate against the industry standard. I was proactive and innovative, teaching myself via YouTube tutorials to add value to our comms. • I used my leadership skills to independently facilitate focus sessions with stakeholders, collating feedback on products to scope out solutions and improve user experience.• Used my creativity to design the Learning & Development Prospectus to present a modern look and made easier to navigate with better accessibility (diversity & inclusion). • Developed my communication and influencing skills at London Civil Service Live 2022 by networking with interested individuals to consider a career in trade, increasing the Profession membership by 400+. I also adapted my written communication by designing banners and leaflets to be distributed at the conference, being concise, clear, and using accessible language. Show less

  • Strategic Project Officer

    May 2023 - now

  • Workstream Lead

    Oct 2021 - Jun 2023