Mohammad Hararah

Experience

• 

  Rak Bank ME

  May 2007 - Jun 2008

  Phone Banking Officer

  *Doing a team work to develop service quality and achieve the service level target* Customer Service: Support and help the clients all the regions of UAE for all the banking matter: The procedures, promotion, offers...etc convince and make feel comfortable with the bank service* Guide the customers in case of faulty: handling their problems, pass complains to the related departmentIf needed, follow up their cases and make sure that customer is satisfied.* Direct Sales: selling credit cards, loans (Personal, Auto, Commercial and Farms). Show less

• 

  Dubai Islamic Bank

  Jun 2008 - now

  Sales Coordinator and credit analyst

  Coordinating between Sales, Credit department and Operations.*Address and resolve any problems for the Sales Credit or Operations.*Through knowledge of submission, analysis and dispersal processes of PF and Auto.* Well acquainted with the analysis process (DSR, Bank Statement, Analysis, Aggregate Exposure...etc).* Follow up the applications received for Branch, Direct Sales and Tele-Sales with the Credit Department.* Maintaining the daily reports for the Personal Finance.* Providing full Credit and Operations requirements and needs.* Forwarding the applications to the Credit departments after Verifications and Data Entry. Show less