Aaina Aggarwal

Experience

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  Axsiom

  Apr 2013 - Jun 2013

  Domain Broker

  With the help of keywords related to the domain find out the clients who would be interested in buying the domain.

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  Practo

  Mar 2015 - Mar 2017

  Product Specialist

  Training Clients on how to use the Practo Platform for Online Appointment Booking and helping them provide resolution to there queries. Gaining constructive experience in team handling and ensuring enhancement in productivity while maintaining the desired level of support protocols. I am accountable for maintaining a transparent and steady communication which leads to a better understanding of the work flow and progress. Acting as a product support to customers and actively involved in providing guidance and mentor new hired team members. Show less

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  Maropost

  Apr 2017 - Mar 2018

  Client Specialist

  Training the new customers on the platform and assisting them in strategizing to maximize their success using the Maropost Platform.

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  Repup.co

  Sept 2018 - Aug 2020

  Customer Success Manager

  >Efficiently Handled 200+ accounts till date by following up with all the clients with additional responsibilities for handling at-risk accounts. Managed the client life cycle process starting from the initial sale through all phases of implementation.>Successfully maintained the business for over 54 existing clients in the International market and 100+ clients in the domestic market.>Conducted online training sessions and followed on boarding processes to ensure success rate.>Generated analytical reports after doing a deep analysis for few properties to help them generate additional revenue.>Improved product usage by sending monthly analysis and informing about product upgrades/enhancements to existing clients.> Engage customers actively with regular strategy calls to derive maximum value from their investment in Repup while identifying new usage opportunities.> Work across all teams (Product Support, Product Management, Sales, and Marketing) to improve processes to increase customer satisfaction > Making sure that client requirements are delivered on time. > Increase the retention rate of the customers.> Capture and summarize client performance benchmarks and best practices> Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability.> Monitor customer health and build associated risk mitigation plans.>Exercised independent judgement and analysis in determining the best method to help them improve their processes.> Resolve customer inquiries by aligning customers with the right resources. Show less

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  DigitalOcean

  Sept 2020 - now

  • Senior Customer Success Manager (IC3)

    Sept 2023 - now

  • Customer Success Manager (IC2)

    Dec 2021 - Aug 2023

  • Associate Customer Success Manager (IC1)

    Sept 2020 - Nov 2021