Mohammad Salameh

Experience

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  TAJ Cinema

  Feb 2017 - Oct 2019

  Customer Service Advisor

  Answering customer enquirers, Providing information aboutproducts and services, Responding to customer complaints,Feeding issues back to the wider business.

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  Arab Jordan Investment Bank - AJIB

  Dec 2017 - Mar 2018

  CRO - Customer Relationship Officer
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  Middle East Insurance Company

  Jul 2020 - Feb 2021

  Sales Officer

  - Research and source potential clients and build long-termrelationships with them.- Persuade prospective clients to engage in a phoneconversation and/or meeting to discuss insurance products.- Advise clients on the insurance policies that best suit theirneeds, Customize insurance programs to suit individualclients.- Deliver approved policies to new clients and explain benefitsand risks of the policy.- Re-assess the policy needs of existing clients after life-changingevents. Show less

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  CSC Jordan

  Feb 2021 - Oct 2024

  POS Technical Support Officer

  Resolve merchant and e-merchant issues, requests, inquiries, and complaints via phone call, site-visit, emails, and other communication channel in a timely and customer friendly manner to satisfy and retain them.- Install and setup POS, and delivery at merchant’s premise.- Provide merchant training of POS usage and card acceptance guideline.- Troubleshoot issues related to POS and card acceptance promptly via on site visit or offsite instructions to maintain smooth operations of the POS machine.- Maintain and deepen merchant relationships through various engagement activities as a tactic to retain and cross-sell them. Show less

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  Capital Bank of Jordan

  Oct 2024 - now

  Acquiring Business Senior Account Manager