Ha LE THI NGOC

Experience

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  HPT Viet Nam Corporation

  Mar 2006 - now

  Account Manager

  60 Nguyen Van Troi Str, Phu Nhuan District, HCMC, Vietnam; Responsible for engages, builds relationships and works effectively with business partners to ensure their participation in successful, cost effective achievement of sales objectives- Address client queries and offering recommendation for required Services. Ensures that the customer understands the solution and its benefits, pricing, and contract information and any other relevant terms and conditions- Prepare all sales administration documents: quotations, contracts, sales tool kits;- Builds relationships with business partners, matches them to each sales opportunity, and monitors their participation and contribution to effective sales achievement.- Take care customers via telephone, electronic mail , Internet or direct communication- Manage and follow up with the current Clients.- Update database, information, document of customer- Receive information and solve the problem of customer- Develop and execute action plans for increased market share and profitability.- Coordinate scheduling and develop outside strategic partners.- Monitor, track and evaluate sales data to ensure satisfaction of sales objective.- Use effectively all of methods of communication including voice, e-mail and written correspondence communicate with the customer throughout the sales cycle.- Establishes relationships with decision makers in customer as Hewlett Packard, IBM, Cisco - Applies negotiation skills with customer to get the best result.- Assist BOD in making annual business plan, annual operating plan (AOP); making sales policies (for salesmen & distributors); sales process; and other policies;- Work with Coordinator department to help manage inventories. - Support Managing Director on marketing field and business work - Prepare weekly & monthly sales reports to Managing Director. Show less

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  Herbalife

  Jul 2011 - now

  Team Leader Customer Service

  -Support Sales Department in dealing with distributors about company’s policies, promoting programs, and other complaints relate to daily business;- Follow up sales activities and help them in increasing sales (forecast sales of distributors, what goods they will order, recommend policies for each distributor…);- Follow up information of distributors are updated at Sales Software and make sure database is updated without delay;- Calculate sales incentives & calculate sales of distributors.- Assist Sales Manager in organizing the filing system of the Division;- Ensure smooth running operation of the department’s administrative functions.- Manage sales department’s budget;- Daily calculate company's revenue and provide sales database to Manager as requires;- Daily calculate company's revenue and prepare weekly/monthly reports;- Handling customer complaints and enquiries- Ensure all funds are handled properly with honesty- Performing a wide variety of customer service functions at the Distributor Center, including liaising with Distributors at the counter, over the phone, by fax or email- To be the first point of escalation for distributor complaints and able to handle them effectively and courteously, escalating when necessary- Handles accurately and on time all administration associated- Daily calculate company's revenue and provide sales database to BOD as requires- Serving as a role model in demonstrating commitment to service excellence, exhibit the ability to handle complex problems and demanding distributors- All internal and external requests and inquiries must be responded within 08 working hours- Able to act a leader and Deputy Supervisor in the absence of Manager to help coaching the team and assisting the Supervisor/Manager on daily operation - Prepare weekly & monthly report as required with accurate statistics and hand in on time to the supervisor and manager Show less