Sherif Monsef

Experience

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  Citi

  Aug 2004 - Jan 2006

  Personal Banker and Investment consultant

  • Achieves volume and revenue goals via the combination of customer acquisition and relationship deepening.• Grows the number of new account relationships via conversion of branch walk-ins, customer referrals, marketing leads and self-generated leads.• Proactive in assessing financial needs of customers.• Demonstrate all access channels to customers.• Handle customer service.

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  Calyon Investment Bank

  May 2006 - Mar 2008

  Relationship Manager

  • Responsible For achieving and delivering Branch preset targets at end of year on both personal and Department levels.• Responsible for increasing branch cliental base by conducting in and outdoor calls to potential clients, coordinating staff sales activities inside & outside the branch.• Ensure handling and covering all customer service requirements to ensure services Excellency.• Contribute to the profitable growth of the Bank in line with the strategic guidelines and Bank procedures and policies.• Responsible of the Customer Service Area in terms of authorizations, custodies and reviewing all related reports & Business MIS /TIA logs….etc.• Responding to Compliance Department requirements in terms of obtaining required approvals for the “special Nature” clients, executing LOB changes with all related documentations required as well as system postings.• Training & coaching subordinates (Particularly new recruits).• Follow up with OPS & credit deposits on pending applications.• Supervising and handling a number of target & marketing and selling different products i.e.: Credit cards, personal loans, Auto Loans, payroll accounts, Bancassurance, etc. and doing the rest of the paper work concerning any of my clients.• Handling all clients’ complains and all inter-branch transactions.• Maintain excellent customer relations and required negotiation skills to serve the Privilege banking customers of the branch. Show less

• 

  BNP Paribas

  Mar 2008 - May 2015

  • Leading and managing my Branch; considered to be one of the largest branches in down town with an EGP multibillion liabilities portfolio and EGP multi millions of Assets.• 13 direct and indirect subordinates across Sales&Service, Business Banking, Operations & Tellers.• Managing the branch P&L aiming to maximize profits through implementing the best business practices.• Assign ample strategies to meet the required business plan across Assets and liabilities products( Personal Loans, Auto Loans, Mortgage, Bancassurance, Credit cards, Deposits and Investments).• Working on maintaining strong bond with the branch’s wealthy clients.• Establishing superior level of customer satisfaction within area of responsibility.• Creating second line across all levels within the branch.• Liaise and facilitate business flow between branch and other supporting areas.• Ensure having all controls in place, compliance with Emirates NBD/CBE policies and regulations.• Developed and enhanced the premises overall appearance and internal structure to best suit Emirates NBD image and ensure better work flow. Show less Immediate back up for the branch manager in all operational and sales related issues including but not limited to Sales follow up, tellers, operations and back office.• � Managed a multimillion Egyptian Pounds portfolio in investments and fixed deposits.• � Actively solicit high net worth individuals to save and invest through Emirates NBD.• � Maintain and enhance relationships with a portfolio of customers, cross selling different bank products.• � Coaching and assisting the team of Personal Bankers (officers) in the branch.• � Investment and financial consultancy for my clients including but not limited to choosing the most suitable investment option, distribute their wealth among short, medium and long term investments ,and assisting in personal financial decisions.• � Monitors attrition and provide personalized services.• � Provide product information and updates seeking to deepen, retain and satisfy profitable relationships.• � Ensure compliance with Emirates NBD/Central bank policies and procedures.• � Managing a multimillion Egyptian Pounds and USD portfolio of high net worth clients, successfully doubled AUM within less than 2 years.• � Actively solicit high net worth individuals to save and invest through Emirates NBD. Show less

  • Branch Manager

    Oct 2010 - May 2015

  • Individual Banking Head

    Mar 2008 - Oct 2010
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  FGB

  May 2015 - Oct 2015

  Senior Wealth Manager

  Managed a multimillion USD portfolio in investments and fixed deposits being certified Wealth Manager· Actively solicit high net worth individuals to save and invest through FGB.· Maintain and enhance relationships with a portfolio of customers, cross selling different bank products.· Investment and financial consultancy for my clients including but not limited to choosing the most suitable investment option, distribute their wealth among short, medium and long term investments ,and assisting in personal financial decisions.· Monitors attrition and provide personalized services.· Provide product information and updates seeking to deepen, retain and satisfy profitable relationships.· Ensure compliance with FGB policies and procedures. Show less

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  ALEXBANK

  Oct 2015 - now

  - Formulate fruitful business development strategies to ensure long-term success- Set standards and objectives for different branches- Optimize and oversee operations to ensure efficiency.- Lead a team of 13 branches towards effective collaboration and attainment of goals- Undertake sound financial management to ensure branches are profitable and stay within budget- Ensure compliance with bank’s policies and operational guidelines- Deal with problems by providing creative and practical solutions- Evaluate performance using key metrics and address issues to improve it- Report to senior executives on progress and issues- Assist senior management in decisions for expansion or acquisition. Show less • Develop and update strategy for the business based on the bank's Leadership strategy work. • Set budgets and targets for the business, and decide on plans and tactics to achieve them.• Ensure superior service levels across all customers touch points. • Ensure adherence to KYC, AML, Group Audit and Legal / Compliance guidelines. • Maintain a motivating work environment that focuses on performance.• Responsible for business development through typical activities like formulate/implement/monitor future strategies.• Manage the customer portfolio for profitable growth• Control and periodic check operational risks and work flows.• Responsible for Sales Mgmt. Provide mentoring, management of Network Staff and Union interface. Manage staffing capacity, recruitment and manpower planning.• Talent spotting to ensure appropriate exposure and career opportunities/ succession planning for performers in the Branch network.Key Roles & Responsibilities • To be responsible for implementing the sales / service corner stones of the Consumer Bank strategy.• To achieve the annual growth targets set by the bank in terms of portfolio growth, revenue growth and growth in the number of customers; • To ensure that KYC [Know Your Customer] and AML [Anti Money Laundering] guidelines are being consistently followed.• To ensure that the business complies with all Group and local legal and compliance requirements. • Formulating, implementing, managing and co-ordinating strategies for the entire branch network to maximise new business opportunities and deepen and widen existing relationships.• Develop an articulate business plan for the business and obtain stakeholder buy-in. • Be responsible for the profitability of the distribution business. • Play a lead role in developing alternate channels of customer delivery, such as ATMs and migrate transactions to direct banking/internet to offer enhanced convenience to customers. Show less Leading and Managing 2 branches with an EGP multibillion liabilities portfolio and EGP multi millions of Assets. Supervise the day to day operational functions of the branches.· Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures. · Be knowledgeable about all deposit, business, and consumer loan products. · Collaborate in the hiring, training and retention of staff. · Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions. · Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc. · Maintain staff schedules to provide adequate coverage at all times. · Responsible for growing customer base; consumer and business relationships through internal and external marketing programs. Develop and grow business and consumer relationships. · Maintain good public relations with customers and the community. Assume community leadership and service responsibilities with focus on Community Reinvestment Act. · Managing difficult situations with customers and providing them with a resolution, information or additional options. Ensure that quick and proper response to all reasonable customer requests. · Maintains the highest level of confidentiality with all information obtained.· Perform as a team member in allocating and coordinating the work flow. · Be well organized and pay close attention to details. · Meet expectations for attendance and punctuality.· Responsible for the general maintenance of the facility. Ensure that all security procedures are strictly followed, branch is operationally sound, and satisfactory audits are achieved. Show less

  • Area Manager

    Jan 2023 - now

  • Head of Branches Network Development

    Jan 2019 - Dec 2022

  • Senior Branch Manager

    Oct 2015 - Dec 2018