Rajeshwar Chavhan

Experience

• 

  Aircel

  Apr 2010 - Dec 2012

  Store Manager

  Revenue Target accomplishment. (Prepaid/ Postpaid/VAS & Devices)Accountable for tele-calling Adherence from store to generate leads for postpaid acquisitions and collections via, also to prepaid High ARPU Customers in order to Maximum revenue via high value recharge sale and renewals at regular intervals.Monitoring the prepaid canopy activity and events organized at customer touch points and ensuring the Maximum number countResponsible for smooth and efficient functioning of daily Operational activities and SOP's to be followed at Store.Responsible for Inventory and Cash management process adherence and their audits on fortnightly basis. Precise and timely preparation of the daily MIS reports.Trainings provided on Monthly basis to front end executives related to product and processes for hurdle free operations.Working in Direction to achieve CSAT adhering and Improvement action Plan to schedule and revenue enhancements also working on Churn Control, Minimum barring and CAF compliance within TAT. Show less

• 

  Airtel

  Jan 2014 - Apr 2023

  • Influence partners to drive the sales of airtel products and services based on appropriate customer segment for each store.• Understand market dynamics and drive channel partners towards raising the customer pool.• Ensure a consistent store experience for customers: complaints are resolved and service is quick and efficient.• Plan local area catchment programs by coordinating with the Circle marketing team.• Ensure total compliance to processes and systems.• Support the hiring process by identifying talent.• Identify gaps & recommend solutions to improve the induction & training strategy of store staff.• Ensure Circle support to manage exceptional escalations.• Scout for opportunities for new airtel franchise stores as per requirement.Influence external partners and drive business objectives & Create a business case to demonstrate potential based on the market.• Manage large teams of off – roll employee & analyze data and derive insights.• Entrepreneurial skills to plan a business from scratch. Show less • Accountable for store level strategy & Improvement in Sales & Service.• Adherence of store operations in line with Pre-defined SOPs.• Ensure that look & feel of the store is as per guidelines/standards.• Visual Merchandising as per plan/guidelines & track efficient Cash Handling.• Inventory & stock Management to prevent stock outs or Excess Inventory.• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (manpower / furniture & fittings / IT / Device Inventory).• Achieve target on conversions from the walk-in customer in terms of sales from new acquisitions & up-sell.• Ensure required MIS & tracking at CRO levels.• Manage store expenses are as per plan.• Provide suggestions / feedback to improve store productivity.• Ensure attrition issue (planned & unplanned) are escalated for timely resolution.• Adherence to CE guidelines & personally step into handle demanding customers.see less Show less Responsible for Sales, through serve to sell model & manage all the Customer Service Related Activities, Accountable for ensuring quality service delivery to customers in terms of Query resolution & Complaints.Handling customer and sales queries and providing online resolution to enhance sales and customer satisfaction.Up selling of Value Added Services and Products to enhance the sales and revenue from existing base through TelecallingMonitoring and controlling the expenses and accountable for Showroom profitability.Maintaining Cash, Sales and CRM, sales and service MIS of store Show less

  • Senior Manager | Direct to customer

    Apr 2021 - Apr 2023

  • Manager | Zonal Retail Sales

    Aug 2019 - Mar 2021

  • Assistant Manager | Franchise Retail (FRM)

    Apr 2017 - Jul 2019

  • Senior executive | Store Manager | AOR (Airtel Own retail)

    Jan 2016 - Mar 2017

  • Store Manager | Franchise business

    Jan 2014 - Dec 2015
• 

  Tata Play Ltd

  May 2023 - now

  Senior Manager | Direct Sales