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Andrew Thomson

Andrew Thomson

Building Superintendent

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location of Andrew ThomsonHamilton, Ontario, Canada

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  • Timeline

  • About me

    Manager of Infrastructure Operations at Postmedia

  • Education

    • Niagara College

      2004 - 2005
      Mechanical Engineering

  • Experience

    • St. Oaks Investments

      Jan 2005 - Jan 2005
      Building Superintendent

      Managed 32-unit apartment building, including rent collection, tenant issue resolution, and applicant reference/credit checks.

    • Sitel

      Jan 2007 - Jan 2009
      Technical Support Professional

      Dispatched technicians to on site locations for businessesWorked on a team of technical agents maintaining a database of product information and known issuesReceived job coaching on a regular basis to consistently improve and hone interpersonal and technical skillsRecreated known issues on site to provide the best possible solution for corporate clients

    • Aditya Birla Minacs

      Sept 2009 - Apr 2011
      Apple Senior Advisor

      Provided advanced home networking for both businesses and consumersCommunicated with a team of Apple Engineers to define new issuesAssisted front line agents and customers with escalations across multiple product linesNavigated and provided critical feedback on a universal knowledge base of informationProvide feedback on peer performance to maintain support continuity

    • VMware

      Jan 2011 - Jan 2012
      Customer Service level 2

      Resolved technical issues for customers and created cases for engineering followupCited a technical knowledge base, providing feedback and keeping current with emerging issuesProvided technical consultations for cross platform end usersCommunicated technical facts into persuasive non-technical presentations

    • IMAX

      Nov 2012 - Mar 2019
      System Administrator

      Supporting existing infrastructure of Windows, Linux and Mac servers and desktops.Installing and configuring various network devices from vendors such as Juniper, Brocade, Cisco and others.Managing SAN systems and large scale Isilon data clusters.Troubleshooting commercial and IMAX proprietary software and hardware.Auditing systems and identifying areas for improvement.

    • Postmedia Network Inc.

      Mar 2019 - now

      • Manager of Infrastructure Operations

        Nov 2021 - now

      • Senior systems operator

        Mar 2019 - Nov 2021

  • Licenses & Certifications