Jean Henrico

Experience

• 

  First Security (Guards) Ltd

  Feb 2005 - Dec 2006

  Security Supervisor

  •Manage and monitor security staff •Monitoring the electronic surveillance equipment used on the premises•Assign areas for officers to patrol and compile a list of potential problems officers should be on the lookout for•Oversee the transfer of accused perpetrators to the custody of local law enforcement personnel •Work with staff to develop safety plans for the buildings being monitored•Lead periodic safety drills for employees and patrons in the business•Incident Report administration•Conflict management and access control Show less

• 

  CTI Education Group

  Jan 2008 - Dec 2014

  •Manage and guide lecturers and ensure they adhere to policies, rules and procedures•Assign and monitor performance goals and tasks assigned to lecturers•Manage the academic performance of academic staff•Manage the learners’ progress and performance•Coach and mentor newly appointed lecturers•Ensure that the conditions of enrolment are upheld by all students•Ensure that academic standards are adhered to and monitor all related processes•Conduct annual performance reviews for all academic and administrative staff•Ensure staff adheres to the company code of conduct•Ensure disciplinary procedures are followed for both staff and students who transgress the codes•Ensure compliance to administrative procedures as set for the campus•Ensure accuracy of student information and mark capturing on academic management system•Coordinate the submission of assessments and exams on campus•Ensure security and integrity of all assessments on campus•Take responsibility for the accurate admission and enrolment of students for qualifications offered on the campus•Ensure that the company values are upheld•Motivate academic team•Manage and lead the team on campus•Any other responsibilities as reasonably delegated by the Campus Director•Ensure that a healthy and professional business relationship is maintained with learners, sponsors, service providers and industry partners•Provide and prepare reports as and when requested•Provide inputs to campus budgets•Attend Campus Management meetings•Ensure optimal usage of campus resources•Responsibility for resources assigned to IS Department on campus Show less •Ensure that agreed service levels of hardware and system software are appropriate andprocedures are carried out.•Network planning and implementation (Wired and wireless)•Firewall administration (SQUID, Microsoft TMG)•Ensure accuracy and integrity of data and programmes, and recommend and implementchanges to hardware and software.•Ensure that company achieves maximum competitive advantage from IT byminimizing restrictions on use.•Provide advice, training and assistance to end users.•Identify potential opportunities, recommend plans and provide and manage technicaladvice for the Infrastructure Team Leader.•Ensure Global Pearson policy and procedures are implemented, maintained and adheredto.•Ensure that all end users understand and adhere to the IT Acceptable use policy. Show less •Mentor Instructors on best practices and procedures•Answering course content related questions in a one-on-one fashion •Marking exercises and providing feedback to the student in a one-on-one fashion •Setting up theoretical and practical exercises and pre-tests•Goal setting and progress management •One-on-one meetings to address problem areas pertaining to their work ethic •Update and/or meet with the student’s parents/sponsor regarding a student’s progress •Assisting groups of students with coursework via formal lectures or informal discussions •Added value presentations which cover topics outside of the course scope •Be part of the training process of sales staff when new courses are released •Booking, marking, and moderating exams, pre-tests, and projects •Completing achievement records to determine whether the student mastered the course outcomes •Complete training and examinations for newly released, or updated, courses •Assist with evaluating newly created courseware •Attend internal and/or external courses for skills enhancement Show less •Answering course content related questions in a one-on-one fashion •Marking exercises and providing feedback to the student in a one-on-one fashion •Setting up theoretical and practical exercises and pre-tests•Goal setting and progress management •One-on-one meetings to address problem areas pertaining to their work ethic •Update and/or meet with the student’s parents/sponsor regarding a student’s progress •Assisting groups of students with coursework via formal lectures or informal discussions •Added value presentations which cover topics outside of the course scope •Be part of the training process of sales staff when new courses are released •Booking, marking, and moderating exams, pre-tests, and projects •Completing achievement records to determine whether the student mastered the course outcomes •Complete training and examinations for newly released, or updated, courses •Assist with evaluating newly created courseware •Attend internal and/or external courses for skills enhancement Show less

  • Academic Coordinator: Information Systems & Network Administrator

    Sept 2010 - Dec 2014

  • Network Administrator

    Jan 2010 - Dec 2014

  • Senior Information Technology Instructor & Network Administrator

    Jan 2010 - Aug 2010

  • Information Technology Instructor

    Jan 2008 - Dec 2009
• 

  Eduvos

  Apr 2015 - now

  •1st, 2nd and 3rd line IT support•Build, configure, install and maintain both standard and non-standard hardware and software•Configure and solve issues on a selection of mobile devices including Android and IOS•Server 2008/2012/2016 administration (GPO, AD, Hyper-V, WDS, Backup, WSUS, Printing)•VMware ESXi 5.1 administration•Network planning, implementation, administration and troubleshooting•Anti-Virus implementation and administration (Symantec, NOD32)•Proxy/firewall server administration (Squid, Microsoft Threat Management Gateway, Cisco Meraki MX90 Appliance)•Identify and escalate critical issues to other internal/external teams when required•Undertake a wide variety of support calls and provide an efficient support service to allcustomers, ensuring all targets are met including focusing on priority calls•Respond in a courteous and timely manner to office-based staff and remote users•Manage and guide onsite and remote junior team members•Communicate effectively within the Service Desk team and across all other internaldepartments to ensure the effective escalation and resolution of customer problems•Provide additional out of hours support as required and assist in office moves•Maintain active directory assets ensuring policies are adhered to•Ensure data protection is maintained to legal obligations and to ensure data security is upheldaccording to corporate guidance and regulations•Liaise with 3rd party suppliers and support desks as necessary•Provide advice, training and assistance to end users•Ensure security protocols are followed and new ones are put in place where required•Remote support and collaboration •IT Procurement and maintaining IT equipment asset register• Budget management, planning and forecasting Show less ● Provide academic leadership and ensure the quality and success of modules providedto the faculty’s clients including, amongst others, students, parents and thecommunity.● Manage, monitor, develop and evaluate the programmes and modules within theFaculty (or across Faculties, depending on campus size and context)● Liaison with academic colleagues and relevant expertise in the field and industry toensure ongoing quality service delivery of the modules.● Coordinate Communities of Practice (CoP) for the respective subject areas onCampus.● Academic monitoring of the modules, including but not limited to attendance, lecturerevaluations and module evaluations.● Control and quality assurance of all academic activities relating to the modulesincluding curriculum development, teaching, assessment and research.● Participation, where appropriate, in student registration and administration processincluding the approval of credits, including recognition of prior learning, condonationsand exemptions relating to the modules.● Assistance with the maintenance of student records in co-operation with the AcademicAdministration Coordinator and academic administration staff where relevant.● Participation, where relevant, in campus academic meetings.● Participation, where relevant, in management meetings.● Overall management of the campus modules, the resources and operations.● Chair campus faculty meetings● Coordinate open days and events in conjunction with Business Development● Booking of training and excursions● Arranging internships and placements● Coordination of human resources and professional development in the relevantprogrammes and modules in consultation with the Academic Coordinator.● Implementation of appropriate orientation procedures for staff.● Maintaining policies and procedures.● Assessment and motivation of lecturers.● Staff and student communication.● Staff and student grievance and discipline. Show less •Collaborate with the Head of Operations: North to ensure effective administration of all leased property within my allocated site. •Support and drive all large scale facilities related projects as requested i.e. refurbishment, new build and relocation projects. •Lead the management of daily operations within my allocated site and in line with the agreed services matrix i.e. building and equipment maintenance, front line operations, cleaning services, fleet management, safety and security etc•Ensure optimal supplier relationships at all times in terms of value and service and ensure the required SLA and KPI targets are monitored and reported on, any concerns to be escalated to the Distribution & Facilities Director•Manage costs against operational and capital expenditure budgets.•Formulate operational, capital budgets and revised forecasts.•Lead a professional and efficient facilities team that provides efficient and cost effective services to PSA, CTI and MGI. •Work collaboratively, innovatively and supportively of peers in the Operations Team and colleagues across the services lines to drive service excellence.•Collate and supply facilities related information required to update the relevant business continuity plans.•Implement and take ownership of legislative compliance and Pearson policy matters i.e. health and safety standards, code of conduct, etc. •Gather and collate information related to environmental matter, health and safety matters and Sarbanes Oxley reporting requirements.•Management of supplier declarations and indemnity forms.•Ensure compliance to FM Global standards in all key sites within your allocated portfolio.•Manage the procurement of goods and services within the framework of the central procurement strategy.•Continuously seek and recommend to the Head of Operations: North opportunities for supplier rationalization, cost savings or service improvements.• Health & Safety Coordinator Show less

  • Campus General Manager

    Oct 2019 - now

  • Senior Engineer: ​Global Workplace Support Services

    Jan 2015 - Mar 2021

  • Programme Convener for Applied Sciences in Information Technology and Information Systems

    Jan 2018 - Sept 2019

  • Facilities Administrator

    Apr 2015 - Dec 2017