Sarankumar R.

Experience

• 

  Fujitsu

  Feb 2016 - Mar 2016

  IT Technician

  Tasks:• Ability to troubleshoot and resolve basic network and server access problems.• High level of skill supporting Windows XP / Windows7 and exposure to Windows 8.• The ability to understand issues, and assess escalation.• Asset Management and allocation/upkeep of IT equipment in our fleet.• Take a high degree of ownership over incidents and their resolution• Installing and configuring RAID for windows server 2012.• Allocating IP address in the router according to the specification.• Configuring Bios according to the specification.• Configuring and verify the Cisco router.• Troubleshoot issue arise from router and switches.• All documentation are properly done with windows excel and windows office. Show less

• 

  Equinix

  May 2016 - now

  IBX Senior IT Engineer

  • Worked within ITIL environment and had exposure to its methodology.• Strong working knowledge of Servers (Windows server 2016), Virtualization, Datacenter, storage, cloud technologies.• Troubleshoot layer 2 networking with OTDR as well as troubleshooting DNS.• Troubleshooting TCP/IP Protocols.• Setting IP configuration for computer, printer and security monitors.• Basic knowledge of Hyper-V, VMware, AWS,Microsoft Exchange.• Working knowledge of maintaining office 365 and adding new users as well as active directory..• Ensure that tickets are dealt with in a timely manner, and SLAs are met with Equinix standard 99.9999% at all times. • Experience in configuring and maintaining enterprise disk and/or tape libraries for the customer.• Implementation of projects and project infrastructure including racking equipment, cabling and data record management.• Troubleshooting Windows 10.• Monitored connectivity for over 1000 Equinix customers on Equinix BMS.• Incident handling, problem, troubleshooting and escalation to upper tier• Installing servers, Cisco routers, Juniper routers, switches, upgrade and enhancement to the local area network (LAN), wide area networks (WAN) and Internet links, according to the customer specification.• Acknowledge the customer requirement and performed actions for platforms such as Equinix Connect (EC), Equinix Internet Exchange (EIE) and Equinix Cloud Exchange (ECE), according to the customer specification.• Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with Networking Group• Investigate second line support calls assigned by ESD and identify the root cause of problems and solve it.• Responsible and ensuring that all the local internal records (i.e. network management and cross connect) is up to date, responsible for terminating any unused services/circuits upon request by the client(s).• On call for mission critical 24x7 IT services. Show less