MANOJ NALLA

Experience

• 

  Wellness Forever Medicare Private Limited

  Aug 2016 - Jul 2017

  Store Manager

  1. Manpower Management- -Managed team of 14employees, Assigning work, Motivating team, Helping them to understand processes.2. Achieving Store sales target- -MG road (Pune) store - Achieved Quarter sales target and managed to increase sales by 23% in a time period of 6 months.-Koregaon Park (Pune) store - Achieved Quarter sales target and managed to increase sales by 16% in a time period of 5 months.3. Inventory management --Controlled and Maintained shrinkage in the given target. -Worked with FSN inventory type to avoid losses through expired goods, maintaining STR with 35days.4.Achieved milestone of bringing Koregaon Park store EBITDA in positive percentage. Show less

• 

  Amore Health Essentials Pvt Ltd

  Mar 2020 - Nov 2020

  Area Manager Retail Operations

  • Responsible for Operations of 16 outlets. (EMRs and Stand-Alones)• Managed 80+ employees including SMs and ASMs and using own judgement, knowledge resolved staff, customers and vendors issues when needed.• Increased sales by 55% in a time period of 6months (Lockdown period) and achieved sales targets of 6 stores.• Identified, developed and executed new business plan of Call centres opening to maximize sales through T-com channel.• Provide training to employees on SOPs and ensure the SOPs are implemented and followed.• Monitor inventory and control shrinkage through maintaining STR, timely movement of stock according to FSN method.• Manage last mile partner in delivering the orders on promised time to customers.• Conduct business review meetings and make strategic decisions on increasing EBITDA.• Formulate and execute projects to increase NOBs and ABVs etc.• Work on shifting the 16 outlets inventory to warehouse and assist in handover and audits. Show less

• 

  Wellness Forever Medicare Limited

  Nov 2020 - Feb 2025

  • Expertise in on-boarding of Digital Partners and Merchants along with managing their Business, Technological integrations and Operations.• Overseeing the day to day operations of Hub-Stores from order placing to efficiently delivering them to the customers across platforms.• Managing the catalogue and inventory for on time supply based on customers buying behavior, market movement with changing demands.• Spearheaded successful efforts in Mid Mile, Last Mile Logistics and Continuous Operations improvement for timely deliveries and better experience.• Liaising with internal stakeholders for developing and implementing processes that contribute to faster impactful changes and results.• Analyzing key financial indicators such as P&L, sales, catalogue performance, last- mile costs, and mid-mile costs. Show less • Managing digital and corporate partnerships along with their technological integrations, Business Expansion and operations.• Analyzing complex datasets to identify trends, patterns and actionable insights to improve the Business.• Develop and maintain dashboards and reports using tools like Power BI an advanced excel to track key performance indicators (KPIs).• Gathering requirements from stakeholders and preparing, validating Business Requirement Documents (BRDs) along with their cost budgeting.• Leading integrations, UAT and deployments for partners within specified timelines, with hands-on experience in tools like Jira, Trello, and Slack.• Successfully integrated, tested, released to production, and managed operations for six corporate tie-ups and five Wellness partners within a span of six months. Show less • Work on Omni channel Hyperlocal operations.• Ensure all orders getting delivered at right time with right product to right place to right customer without compromising on customer service.• Working on Sales report, Dashboards and analysing data to identify problems, come up with solutions and making sure it gets solved.• Work with technical team for improving Order Management System efficiency.• Identify the problems, requirements of front end staff and coordinating with HODs for making the necessary changes and solving the problems/helping with the requirements.• Plan marketing activities, innovative ideas and presenting it to the directors.• Maintain and continuously improving process and customer experience.• Coordinating with Warehouse Manager for all the availability, invoicing, packing of goods to coordinating with 3PL partner for shipping, tracking and Delivering the goods. Show less

  • Manager Omni-Channel and Hyperlocal E-commerce

    Oct 2023 - Feb 2025

  • Business Analyst Digital and IT

    Apr 2021 - Sept 2023

  • Area Manager Operations

    Nov 2020 - Mar 2021
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  FIT&FYN DIET CONSULTANCY

  Aug 2022 - now

  Founder
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  PhonePe

  Feb 2025 - now

  Manager - ERP Implementation

  Product Operations @Phonepe's Pincode