Sornalakshmi Jayabalan

Experience

• 

  Fidelity Investments

  Oct 2009 - Jul 2024

  As a servant leader, help boost underperforming teams’ efficiency by identify areas in need of improvement using data-driven approaches, leveraging tools such as JIRA Align, Power BI, Flow Metrics etc.• Facilitated discussion with the product owner and upper management to develop a roadmap for projects by identifying requirements, implementing JIRA algin’s program board to track dependencies, resolution mapping resulting in 40% improvement in operational efficiency within the product area.• Conducted Modernization Roadmap onsite initiative with IT leaders to carve out the detailed Roadmap for the “Scale our Service - Bank wire” initiative where wire digitization and modernization of application is identified resulting in 40% improvement of onetime bank wire efficiency and reduction in 50% customer service call resulting in saving $70 million. Show less Led 2 Scrum teams consisting of 12 members to streamline a multifaceted compliance projects, enforcing Agile throughout the team. Actively facilitated scrum ceremonies, introduced team building/social activities to promote team trust and collaboration.• Standardized DOR, DOD and Working Agreements for team alignment and successful collaborating and working in a team environment. • Implemented Agile mindset by conducting burndown chart, team velocity analyses, and continuous improvement initiatives.• Set up 1:1 with team members to iron out team disagreements about process and work style.• Created new Hire boarding program and knowledge transfer session to build self-sustaining team. Show less • • Responsible for enforcing Agile throughout the team• Implemented Agile mindset by conducting burndown chart, team velocity analyses, and continuous improvement initiatives• Engaging with the client to determine the issue with or impediments with client process/ product and provide analysis on how to fix the issue.• Coaching Agile practices with focus on motivated positive thinking and mindfulness • Setting up 1:1 with team members to iron out team disagreements about process and work style.Passionate involvement and contribution with Agile Scrum Master Guild within Fidelity• Gained experience by participating as Squad lead in Scrum Guild• Created webpages and maintain the SharePoint site with scrum guild and by sharing knowledge and experiences about Agile Mindset. • Facilitated and presented few presentations like SM Journey Passport 2, Servant leadership etc. Show less • Developed and implemented a Rest Test automation Framework to facilitate scripting, scalability, modularity, process definition, reusability and maintenance and reduce cost. • Launched a full adaptable testing framework that uses X-Engine to enable prioritization and control sequence of execution and construct data driven testing.• Test lead, SME (Corporate Actions)– UI Application, Webservice and database testing.• Resolved major data issues/blockers, designed, a implemented new ideas for process improvements. • Transitioned software development efforts to a test-driven development (TDD) process, which brought QA testing in on the front-end of the development cycle for gains in code quality, software functionality and programmer productivity. Show less • Conducted formal and informal product design reviews throughout the software development lifecycle to provide input on functional requirements, product designs, schedules and potential issues.• Designed and implemented automated testing tools and programs addressing areas including database impacts, software scenarios, regression testing, negative testing, error/bug retests and usability.• Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers. Show less

  • Principal Scrum Master

    Jul 2020 - Jul 2024

  • Sr Scrum Master

    Sept 2018 - Jun 2020

  • Scrum Master

    Nov 2017 - Sept 2018

  • Sr Full Stack Engineer

    Jun 2015 - Nov 2017

  • Senior Quality Engineer

    Jun 2011 - Jun 2015

  • Quality Assurance Engineer

    Oct 2009 - Jun 2011
• 

  Pearson

  Jun 2024 - now

  Sr Project Manager