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Pierre Fraser

Pierre Fraser

Help Desk Support Specialist

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  • Timeline

  • About me

    Project Manager at Emploi et Développement social Canada (EDSC) / Employment and Social Development Canada (ESDC)

  • Education

    • John Caldwell School

      1996 - 1999
      High School Diploma High School Diploma

      Honors Recipient

    • McMaster University Centre for Continuing Education

      2021 - 2021
      Certificate of Continuing Education IT Project Management

    • Oulton College

      1999 - 2000
      College Diploma in Network Administration / Integration (Networking)

      Computer Systems Networking and Telecommunications

    • Nova Scotia Community College

      2013 - 2013
      Certificate of Continuing Education Telecommunications Structured Cabling

    • McMaster University Centre for Continuing Education

      2019 - 2019
      Certificate of Continuing Education Project Management, Leadership, and Communication

  • Experience

    • Xwave

      Sept 2001 - Sept 2004
      Help Desk Support Specialist

    • ExxonMobil

      Sept 2004 - Nov 2005
      Junior Network Administrator

    • Emploi et Développement social Canada (EDSC) / Employment and Social Development Canada (ESDC)

      Dec 2005 - Mar 2008
      Help Desk Support Analyst

    • Service Canada

      Mar 2008 - Mar 2012

      • Remote Support Engineer

        Aug 2011 - Mar 2012

      • Web Application Specialist

        Mar 2008 - Aug 2011

    • Shared Services Canada | Services partagés Canada

      Apr 2012 - Jul 2018

      • Incident Coordinator

        Feb 2016 - Jul 2018

      • Senior Technical Analyst

        Sept 2015 - Jan 2016

      • Local Area Network Technician

        Jul 2013 - Sept 2015

      • Web Application Specialist

        Apr 2012 - Jun 2013

    • Emploi et Développement social Canada (EDSC) / Employment and Social Development Canada (ESDC)

      Jul 2018 - now

      Business Operations SustainabilityDesktop Service Evolution - Desktop Modernization Major Incident Coordination Major Incident Coordination Major Incident Coordination Major Incident Coordination Major Incident Coordination

      • Project Manager

        Feb 2024 - now

      • Manager

        Apr 2023 - Feb 2024

      • Acting Manager

        Oct 2021 - Apr 2023

      • Acting Senior Advisor to the Director

        Jun 2021 - Oct 2021

      • Team Leader

        Jul 2019 - Jun 2021

      • Major Incident Coordinator

        Jul 2018 - Jul 2019

  • Licenses & Certifications

    • Microsoft Certified Professional

      Microsoft
      Mar 2000

    • ITIL® Foundation Certificate in IT Service Management

      AXELOS Global Best Practice
      Oct 2016

    • Secret (Level II) Security Clearance

      Government of Canada
      Oct 2018

  • Honors & Awards

    • Awarded to Pierre Fraser
      Enterprise Operations DG Award - Leadership Director General - Mathieu Leprohon Nov 2023 Winner of the 2023 Enterprise Operations DG Awards for Leadership. Pierre Fraser played a pivotal role in managing and coordinating the Crisis faced by ESDC with all the Wildfires going on in the Western region of Canada (Alberta, British Colombia, and North West Territories).
    • Awarded to Pierre Fraser
      Honor Roll Student John Caldwell School Jun 1999 Honor Roll Graduate
    • Awarded to Pierre Fraser
      Town of Grand Falls Scholarship Town of Grand Falls Jun 1999 Town of Grand Falls Scholar/Athlete of the year