Cesar Galvan

Experience

• 

  Target

  May 2010 - Jun 2012

  Guest Service Advocate & Merchandise

  • Provide a Fast, Fun and Friendly environment for the guest and team members. • Monitor Associates’ scheduling for compliance. • Responsible for balancing and monitoring cash flow on a daily basis. • Created and implemented an associate incentive and productivity program. Operate and troubleshoot a PDA to assist with schedule compliance, register’s monetary needs, item locations, and price checks

• 

  PFSweb, Inc.

  Jun 2012 - Apr 2014

  Customer Service Specialist

  • Respond to inbound phone calls and emails, up sell/cross sell additional items and resolve customer’s issues. • Answer inquiries while updating the customer database. • Maintain a sense of urgency in responding to the customer needs. • Accurate and efficient order entry and maintenance of customer files.• Provide Customer Support through Kana Email

• 

  Overall Parts Solutions (OPS)

  Apr 2014 - Mar 2021

  Remote & Field Support Specialist

  • Respond to inbound/outbound calls, texts, & emails resolving customer issues• Website & Application troubleshooting• Manage Communications between support and development• Train employees on Systems & Customer service in house • Schedule & Preform Webinars for Clients and continuing education

• 

  Supreme Lending

  Mar 2021 - Dec 2023

  IT Support Specialist
• 

  H-E-B

  Mar 2024 - Apr 2024

  EStore Curbie

  Customer Service:• Uses a digital tool to retrieve and review customer orders• Communicates order changes / adjustments to customer• Packages / transports/ loads groceries / merchandise from holding areas to customer's vehicle• Minimizes shrink through careful handling of product• Achieves productivity standardsSanitation / Stocking / Food Safety:• Gathers baskets and picks up trash inside and outside eStore, as needed• Maintains / stocks bag areas• Organizes carts / maintains cleanliness within the eStore• Maintains standards for safety and sanitation Show less

• 

  Mighty Fine Burgers Fries & Shakes

  Apr 2024 - Oct 2024

  Cashier

  • Front of the House Team Members (FOH TMs) delight guests as a milkshake/lemonade maker and order taker on a Mighty Fine service line. • They work closely with fellow team members and managers to make sure each guest receives the highest quality products and service in a friendly, professional manner. • The FOH TM is an effective part of Mighty Fine and maintains confidentiality, loyalty and other company standards as directed.

• 

  Tony Cs Pizza & Beer Garden

  Oct 2024 - now

  Cashier

  • Effectively manage tasks and responsibilities to meet great quality service in a fast-paced environment.• Provide excellent customer service by demonstrating friendliness, attentiveness, and professionalism.• Create a welcoming and positive experience for all guests.• Maintain and follow the company’s high standards of service, quality, and professionalism.