Devyani Sharda

Experience

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  Freelance

  Dec 2014 - Aug 2021

  Teacher

  Subjects- Physics, Chemistry, Biology, Mathematics, English, Social Studies , Hindi- Mentored high school students and implemented modern teaching methods to improve their knowledge and enhance their scores

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  New Incarnation Coaching Centre

  Apr 2015 - Apr 2020

  Sales Marketing Operations Manager

  -Managed the overall operations of the business and increased revenue by more than 100% per month.-Interacted with diverse clients and improved the business in terms of customer satisfaction and retention using effective strategies and a well structured plan-Analysed the current scenario of the education industry ( qualitative and quantitative research) and formulated new ways of teaching and delivering improved service and expanded the business by 10 times.-Devised new marketing methods taking into consideration the changing scenario of the industry and increased the reach of the business more than 50%.-Managed and supervised simultaneous batches of students with more than 10 students per batch .-Conducted regular feedback surveys from the clients to keep the services updated and in line with the client requirements. Show less

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  Urban Campus

  May 2018 - Nov 2018

  Content Writer

  Created easy to learn,interactive and effective content for school students.Helped increase the grades of students by 2 points.Hosted live interactive sessions and presentations for children and mentored them for their exams.

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  Dell Technologies

  Jun 2018 - Aug 2018

  Internship Trainee

  Performed Sentimental Analysis of WhatsApp Data and Twitter data implementing several R packages

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  Tata Consultancy Services

  Sept 2019 - Sept 2021

  Information Technology Analyst

  -Handled employee identity and access management ( IAM) for Sanofi, one of the world's largest Pharma companies, using tools such as Microsoft Active Directory, Exchange Management console, and Office 365 (Access Management)-Analysed complex application issues and provided optimal solutions for smooth user workflow (Incident Management)- Led the Vendor Management System for Sanofi ( Projected quarter budgets, analysed results, processed invoices, liaised with vendors and clients, organized meetings, presented reports to key stakeholders)- Involved in the Project Management activities of the entire project life cycle (Requirement gathering, SLA Discussion, Knowledge transition, Training and induction, Documentation, Process improvement, delivering results, implementing change, gathering customer feedback)- Worked proficiently on ERP and CRM tools like SAP and Trackwise and ticketing tools like Service Now- Communicated with clients across APAC, EMEA, Latin America and Americas and achieved high customer satisfaction rate Show less

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  Vague Souls Unite

  Jan 2021 - Jul 2021

  Co founder and Manager

  -Initiated and Co founded a poetry community page on Instagram for supporting the writing community as well as providing a platform to talented poets for showcasing their skills.- Led a recruitment drive, shortlisted candidates, interviewed them and built a team of 25-Managed the team, deligated responsibilities and helped increase the follower count and reach of the page- Collaborated and communicated with poets and authors across the globe

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  Priunpublication

  Feb 2021 - Aug 2021

  Event Management Specialist

  Handled the execution and delivery of live online events ( collaboration projects with authors )Hosted interviews of several authors and increased reach of the organization by more than 100%Initiated online ( social media) marketing campaigns for promotion of live events

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  The Warwick Word Society

  Oct 2021 - May 2022

  Marketing And Public Relations Manager

  Managed the activities of all social media channels Created engaing and attractive content Enhanced social media engagement over the termsLed and organized several events and promoted them on all social media channelsCommunicaed with other societies and hosted successful collaborations

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  Warwick Careers Society

  Oct 2021 - Apr 2022

  Information Technology Project Manager

  -Led the IT Team to accomplish the project of improving the frontend of society website - Implemented "Agile Project Management" techniques to successfuly deliver results ( Project planning, setting milestones, execution, testing, implementing changes, project delivery)- Increased traffic on the website as a result of successful project accomplishment- Hosted online events in terms 1 and 2

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  Warwick Consulting Society

  Oct 2021 - May 2022

  Student Consultant

  - Presented solutions to several complex case studies with other graduates - Gained knowledge about the consulting sector along with several methodologies and frameworks uses to solve business problems- Developed an analytical approach to solve cases

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  Bright Network

  Jun 2022 - Jun 2022

  Internship Experience UK

  Field - Business, Marketing and Operations- Interacted with company representatives from multiple sectors and gained insights about their operations and business - Networked with several industry experts and gained insights into their personal industry experience and gained insider tips about networking and marketing- Participated in real case discussions of current issues in various business sectors - Presented ideas and recommendations for creating a new website for Nestle including environmental, social and governance sustainability and held a constructive peer review with another graduate and shared feedback Show less

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  Ericsson

  Oct 2022 - now

  Tools - Global Chronos, SAP ONE, MS Project, Jira, ConfluenceCertifications - SAFe Agilist, Prince 2 foundation and practitioner

  • Customer Project Manager

    Oct 2023 - now

  • Graduate Customer Project Manager

    Oct 2022 - Oct 2023