Vaibhav Singh

Experience

• 

  Wipro BPO

  Jun 2008 - Apr 2009

  Associate technical support

  Configuration or routers switches

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  One97 Communications Limited

  Apr 2009 - Apr 2010

  DEPLOYMENT ENGG

  JOB PROFILE:  Sorting out hardware & software related problem with help of onsite . Configuration of E’1s with respect to MSC. Providing L1 support for various technical issues. Complete management of onsite engineers and Deployment team to sort the issues. Implementation of new services. Implementing & sorting out technical issues. Configuration of SS7 signaling link at MTP 1, 2, 3 level and ISUP level Deal with client across India to achieve maximum network uptime and overcoming network issues. Sorting putty problem’s to ensure continuous access to servers. Responsible for continuous flow (24 x 7) of services for TATA Indicom and Vodafone customers Configuration of new E1’s in our server and establishing SS7 signaling between server and MSC. Coordinating with different vendors to implement the VAS services. Planning and implementing of various VAS services Inform client about issues and try to make it solve at both end.ADDITIOAL RESPONSIBILITIES Launching the product on server Monitoring Services  Scheduling and managing services Running OBDs.(CRBT) Providing first level support to the client and escalating the problem to second level if required. Coordinating with the client for product updations Interaction with Clients and team for delivery of services. Show less

• 

  ERICSSON INDIA PVT LIMITED

  Apr 2010 - Nov 2012

  VAS implementation ENGG(VOICE MAIL/SMS)

  responsible for: Sorting out hardware & software related problem with help of onsite for VOICEMAIL. Monitoring Comverse Voicemail Reflections for subscribers information, call connectivity ,hardware failures. Configuration , updating ,backup of application and voice disks . Performing “(APT)ACCEPTANCE TEST” SMPP Protocol test, Resilience Test , Performance Test, Stability Criteria. Checking the T1’s connectivity . Checking the MSU and MMU’ s connectivity. Checking the NIM card connectivity and replacing if faulty with the help of on site technician . Paging out the CMC details to the management ,bringing them on the bridge. Checking the SS7 connectivity for short message service(Sms) Providing support for various technical issues, Complete management of onsite engineers and Deployment team to sort the issues. Monitoring BIG BROTHER tool for SMS connectivity and engaging TMO on bridge on any failure  Checking the link connectivity(IU) for any voicemail failure . Meeting the SLA’s(service level agreement ), deal with client across SPRINT to achieve maximum network uptime and overcoming network issues. Health checkups for all the nodes/servers Online CDR generation  Testing of application for user acceptance for the operator pre-launchADDITIONAL RESPONSIBILITES Daily Tasks:o Field Engineering and Operations technician dispatcho Interdepartmental referral/restoration coordinationo Intra/Interdepartmental escalationo End to end trouble resolution ownershipo Post maintenance/upgrade block and drop monitoringo Resource for Event Analysis Teamo Special events Management(common special events include high volume holidays where high usage is anticipated prior to the event) o Scheduled Maintenance Tracking Service Management Tool Monitoring Show less

• 

  IPcom, a Roamware Company

  Nov 2012 - Mar 2014

  Sr Software Engg

  • Experience on Roaming Related GSM/GPRS operations.• Analysis of SCCP, TCAP and MAP level traces.*HLR/HSS Deployment• Experience on Dialogic SS7 signalling Boards and stack. Decoding of SCCP Level traces.• Analysis of SS7 network traces to resolve UL and Call related issues.• Hands on Experience on Solaris Based OS (Solaris 10), Shell Scripting, SQL and Oracle databases.• Use of wire shark tool to capture network traces and analysis.• Remote upgradation of Applications at customer location to latest Software versions• *CSR handling, problem solving and consultation on the Customer Solution *Health checkups for all the VAS/IN nodes/servers*Configuration of new SS7/M3UA signaling links on Dialogic SS7 cards and analysis of Link Load, Link Performance*Processing of generated CDRs. Comparing the Prepaid Subscriber Data of HLR with IN. Understanding of SMS CDRs generated by the SMS Offline Charging Server.*Health checks of SDP, CCN, AIR*Involved in the AIR matrix testing.*Involved in the tariff testing.* VPN creation, activation, deletion, privilege setting to VPN subscribers.* Integrated the AIR with VS.*perform configuration, installation, and tests * Able To Fully Understand And Analyze The Sdp Exchanged In Voip Calls*Knowledge of SIP Message Flows and Procedure*Configuration of SMSC accounts to bind with Welcome SMS and MCA Application.*SMPP Protocol test, Resilience Test, Performance Test, Stability Criteria*Creating Service Key for Prepaid & Postpaid subscriber*Performing (APT) ACCEPTANCE TEST”*Alarm monitoring and preventive maintenance.*Monitoring of Traffic and calculating the Call Completion Ratio.*Remedy for subscriber complaints and Customer support.*Subscriber Management - Creation, Deletion and Modification of Subscriber Parameters. Show less

• 

  Tech Mahindra

  Aug 2015 - Jun 2016

  Business Analyst

  Conducted workshops and meetings involving various business stakeholders. Coordinate with Product owner to gather requirements and ensuring solutions meet business needs and requirements, analyses, finalize and receive formal signoffs. Lead an effective and strong relationship with stakeholders and with both co-located and remotely located colleagues. Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Expertise in requirements elicitation, gathering, validating, requirement integrity, process mapping, technical documentation and facilitating sessions Writing User Stories, Process Mapping, Flow Diagram in ServiceNow. Leading ongoing reviews of business processes and developing optimization strategies. Gathering critical information from meetings with various stakeholders and producing useful reports and dashboards. Collaborated with the team, architect and product owner to ensure rightness of features and design through demos Collaborated with the product owner to build and objective for product increntation. Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review & Retrospective. Developed, managed and tracked project plan to implement requested features. Ensuring that the stories and well understood and implemented by offshore development center through agile SCRUM methodology. Delivered project needs on time and within the agreed acceptance criteria in a hybrid methodology environment as they attempted to transition to an Agile Methodology. Reported progress to all stakeholders through Sprint Burn-Down Reports, Iteration Burn-Down Reports, and velocity target updates. Requirements traceability Show less

• 

  Tata Consultancy Services

  Jul 2016 - now

  •Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions• Handled IT-Infra projects for various domains as Transition Lead, ITSM & ITIL Methodology & Processes including Incident & Change Management, Service Improvement Initiatives,• Remote Infrastructure Setup & Transitions• Managing SLA’s for Security Incident breaches.• Managing Resource across multiple Teams .• Collaborate with internal and external stakeholders to deliver the business objectives and key transformational programmes• Drive and deliver end-to-end sourcing projects including complex contractual and pricing models.• Develop and deliver policies and frameworks underpin products and service delivery.• Collaborate with regional category teams, and ensure category plan implementation at a regional level. Manage and deliver category spend and performance, develop and deliver category plan and long term values, implement business improvements through optimising commercial, design and process levers that minimise the Total Cost of Ownership.• Certification Renewal for various nodes in Cyberark .• Supervsied activities of incident management, change management and problem management for return to service and problem mitigation and assure 24/7 service availability• Interacted with Project Manager to define metrics, performance goals and risk analysis• Ensured critical and major incidents are addressed within SLA and OLA response and sending out the critical alerts for such incidents• Coordinate with Product owner to gather requirements and ensuring solutions meet business needs and requirements, analyses, finalize and receive formal signoffs.• Lead an effective and strong relationship with stakeholders and with both co-located and remotely located colleagues.• Expertise in requirements elicitation, gathering, validating, requirement integrity, process mapping , technical documentation and facilitating session. Show less Conducted workshops and meetings involving various business stakeholders. Coordinate with Product owner to gather requirements and ensuring solutions meet business needs and requirements, analyses, finalize and receive formal signoffs. Lead an effective and strong relationship with stakeholders and with both co-located and remotely located colleagues. Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Expertise in requirements elicitation, gathering, validating, requirement integrity, process mapping, technical documentation and facilitating sessions Writing User Stories, Process Mapping, Flow Diagram in ServiceNow and Jira Tool. Leading ongoing reviews of business processes and developing optimization strategies. Gathering critical information from meetings with various stakeholders and producing useful reports and dashboards. Collaborated with the team, architect and product owner to ensure rightness of features and design through demos Collaborated with the product owner to build and objective for product increntation. Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review & Retrospective. Developed, managed and tracked project plan to implement requested features. Ensuring that the stories and well understood and implemented by offshore development center through agile SCRUM methodology. Delivered project needs on time and within the agreed acceptance criteria in a hybrid methodology environment as they attempted to transition to an Agile Methodology. Reported progress to all stakeholders through Sprint Burn-Down Reports, Iteration Burn-Down Reports, and velocity target updates. Requirements traceability Show less • Liaised with Service Integration team in introducing ITIL processes of incident, change, problem , request fulfillment, release management, knowledge management and availability management in the project• Led continuous process improvement cycles where the process performance , activities, roles, responsibilities, policies and procedures were enhanced• Checked all incidents to ensure that SLA are achieved• Supervsiedactivities of incident management, change management and problem management for return to service and problem mitigation and assure 24/7 service availability• Interacted with Project Manager to define metrics, performance goals and risk analysis• Ensured critical and major incidents are addressed within SLA and OLA response and sending out the critical alerts for such incidents• Excellent monitoring and reporting skills on project compliance and alignment to client strategy• Performed end-to-end incident management, working with customers, internal IT and infrastructure teams, third party data providers throughout the service• Conducted audits of major service interruption tickets for appropriate prioritization, technical and business domain accuracy, and service level metrics Show less

  • Service Delivery Manager

    Jun 2020 - now

  • Business Analyst

    Jun 2018 - Jun 2020

  • Process Manager

    Jul 2016 - Jun 2018